Aquielle Shearer
Smyrna
Summary
Results-driven and customer-focused professional with extensive experience in account management, sales, and customer service. Skilled in building and nurturing client relationships, analyzing operational data, and delivering effective solutions to improve service delivery and business outcomes. Seeking a dynamic role to apply my strong communication, account management, and sales expertise to help drive growth and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver Manager
Ryder Integrated
06.2024 - Current
- Managed and developed a team of drivers, ensuring timely and efficient service delivery while fostering strong customer relationships
- Worked closely with customers to address concerns, resolve issues, and maintain a high level of satisfaction with services
- Utilized performance data to optimize routes, improve operational efficiency, and reduce customer costs
- Communicated regularly with clients to provide updates, resolve service challenges, and discuss opportunities for improvement
- Played a key role in driving business growth by meeting client needs and exceeding service expectations
Billing Clerk
Estes Trucking
03.2024 - 04.2024
- Managed client billing processes, ensuring timely and accurate invoicing, and resolved any discrepancies related to accounts
- Served as a point of contact for clients regarding billing inquiries, improving customer satisfaction through prompt issue resolution
- Analyzed account data and collaborated with sales teams to identify opportunities for upselling or cross-selling services
Account Liaison
Brady Trucking, Inc.
08.2022 - 02.2024
- Served as the primary point of contact for client accounts, fostering strong relationships to drive customer satisfaction and loyalty
- Identified client needs and worked to develop customized solutions, improving service delivery and operational efficiency
- Acted as a liaison between clients and internal teams, ensuring the timely and accurate delivery of products and services
- Analyzed customer feedback and operational data to implement process improvements, reduce costs, and optimize service quality
- Collaborated with sales and logistics teams to align account strategies and achieve operational goals
OTR Tanker Driver
Bynum Transport
11.2018 - 03.2021
- Developed and maintained strong client relationships through excellent customer service during product deliveries
- Consistently met and exceeded delivery expectations, ensuring customer satisfaction and timely communication of delivery updates
- Managed customer concerns with professionalism and resolved any delivery issues, contributing to long-term client retention
Billing Specialist
Accenture
04.2015 - 06.2015
- Assisted in billing and claims processes for medical clients, ensuring accuracy and compliance with client requirements
- Collaborated with cross-functional teams to resolve billing discrepancies and optimize client experience
Customer Service/Technical Support Representative
ADT Security Services
03.2014 - 01.2015
- Delivered exceptional customer service by troubleshooting technical issues and ensuring client satisfaction with security systems
- Addressed client concerns and provided solutions to optimize customer experience and strengthen client relationships
Education
High School Diploma -
Kelley Volunteer Academy
Knoxville, TNSkills
- Client Relationship Management
- Sales & Account Development
- Account Liaison & Customer Support
- Client Retention Strategies
- Performance Analysis & Reporting
- Cross-Functional Collaboration
- Service Optimization & Process Improvements
- Communication & Negotiation Skills
- Problem-Solving & Issue Resolution
- Time Management & Organizational Skills
- Training program development
- Safety procedures
- Productivity standards implementation
Certification
- Safety Compliance Training
- Hazmat Training
- Class A CDL
Timeline
Driver Manager
Ryder Integrated
06.2024 - Current
Billing Clerk
Estes Trucking
03.2024 - 04.2024
Account Liaison
Brady Trucking, Inc.
08.2022 - 02.2024
OTR Tanker Driver
Bynum Transport
11.2018 - 03.2021
Billing Specialist
Accenture
04.2015 - 06.2015
Customer Service/Technical Support Representative
ADT Security Services
03.2014 - 01.2015
- Safety Compliance Training
- Hazmat Training
- Class A CDL
High School Diploma -
Kelley Volunteer Academy
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