Aravindan Ravi
Chennai
Summary
Proven leader at NatWest Group, adept in streamlining release processes and enhancing production support with a focus on automation and SRE principles. Expert in SQL and Linux, with a knack for resolving issues within SLA 100% of the time, demonstrating exceptional problem-solving and team management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Vice President
NatWest Group
04.2021 - Current
- Leading a Production support team for Surveillance applications(Trade, Voice & Communication) and Supervisory applications(Control Reports affirmation for day to day Trades) in UK based Investment banking handling batches and user queries
- Working as Infrastructure and Release management SPOC in automation of the release process and streamlining the windows and Unix process.
- Part of SRE team while implementing SRE in the team to mitigate the repetitive task, and creating SLO & SLE in current process.
- Creating a JIRA for the rectifying the recurring standard issues and producing it to the development team for fixing it during the application releases.
- Deploying new code versions into the Production Environment using Team city.
- Reporting the monthly status and statistics on the number of tickets, and their trends
- Following ITIL process for all incident and change management
Senior Support Analyst
BNP Paribas ISPL
12.2020 - 04.2021
- Worked in Commercial banking applications handling the process of processing of cheques which passes through of various multiple applications from scanning to remitting the amount payable to customer.
- Handling applications which has been mounted on Unix/Windows server which has front end of bank admin through which various payment has been processed for many different companies and customers.
- Handling Incident/Change request using Cherwell ticking tool
Consultant
Virtusa
09.2018 - 12.2020
- Acting as the L2 support & SPOC for the business people who faces issues in Surveillance and Supervisory based application.
- Doing daily checks/monitoring for all the application to up for the users to perform their task.
- Deploying new code versions into the Production Environment using Team city.
- Providing effective support to users with 100% resolution within SLA.
- Engage in weekly review calls with the L3 teams for bug fixes/enhancements, timely completion without incidents.
- Setting up Alerts/Jobs in Monitoring Tools like Geneos/Autosys
Technology Analyst
Infosys Technologies
12.2014 - 09.2018
- Handling the banking applications (Front office and Middle office applications) and its corresponding GUI – involves business people booking of trades and which follows trade life cycle management and end in matching of Trades which was pulled from various applications with in the bank.
- Level 1/2 support for Trade booking and shared services banking applications.
- Act as an escalation ladder for the L1 members
- Assist in proactive monitoring of production processes using monitoring tool – Geneos
Education
Bachelor of Engineering - Mechanical Engineering
Anna University
Chennai, India06.2014
Skills
- Database: SQL,Postgres
- Scripting Language: Basic of Shell
- Operating Systems: LINUX, Windows
- Scheduling Tools: Autosys (110, 113, 45),Windows Task Scheduler
- Other Support Tools: Putty, JIRA, Geneos, Splunk, GITLAB
- Ticketing Tools: Service Now for ITIL Process
- Cloud : GCP
Certification
- ITIL Foundation Process
- SRE Culture Google process
Timeline
Associate Vice President
NatWest Group
04.2021 - Current
Senior Support Analyst
BNP Paribas ISPL
12.2020 - 04.2021
Consultant
Virtusa
09.2018 - 12.2020
Technology Analyst
Infosys Technologies
12.2014 - 09.2018
Bachelor of Engineering - Mechanical Engineering
Anna University
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