Aravindh V

Process –Atlanticus (Research Department)

● Receive and respond to customer service accounting queries on account balances,

transactions details, statements, fees and charges

● Coordinate benefits and eligibility including the enrollment plan changes for eligible customers.

● Updating and Deleting Tradeline to the Credit Bureau.

● Updating Customer Disputes to the Credit Bureau.

● Verify and Analyze Fraudulent transactions and payments

● Overall Maintenance of customer’s account

● Initiate,nurture and develop long term customer relationships

● Encourage repeat purchase through premium service delivery

● Ensure profitability of all transactions through accurate pricing service

● Ensure strict adherence to all local laws, RBI regulations

● Ensure accurate cashiering and quality service ta all customers

● Ensure all the registers and files are updated on a regular basis

● Compliance with all processes defined in the internals controls manual and all

other guidelines, policies, procedures and keep updated with all such working and

operating materials

● Processed the KYC request based upon the screening segments

● Validated the ID & V check and processed the task based on SOF & SOW of customers.

● Processed the Switching task between to different Bank/Branch based upon the customer request

● Executing day to day reporting and settlement, analyzing the credit worthiness of banking clients

● Assist the centralized Account Opening team by verifying Aadhar, Driving license, report through branch application

● Reviewed the articles via Lexis and Nexis application and assist to discount the same After referring queries with Bank stakeholders