SAP Business one
Aravinthan Velmurugan
Operation manager
Perambalur
Summary
Dynamic and results-oriented team leader with a proven track record in streamlining departmental operations and achieving strategic objectives. Expertise in aligning talent with organizational needs to drive peak performance and enhance productivity while fostering a culture of continuous improvement through innovative solutions. A strong focus on operational excellence ensures measurable results through proactive engagement and effective team building. Committed to cost-cutting initiatives that maintain the quality of products and services, reinforcing reliability as a key attribute in building high-performing teams.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Operations Manager
Black Tulip Flowers
10.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Regional Sales Manager
Akbar travels online prt ltd
02.2020 - 04.2022
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Managed team of [15] regional sales representatives and consistently achieved high sales targets.
Visa Officer
Akbar travel online. Pvt Ltd
09.2019 - 02.2020
- Provided detailed reports on visa application trends for management review, enabling data-driven decision-making processes.
- Reduced fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources.
- Enhanced visa application processing efficiency by streamlining procedures and implementing time-saving strategies.
Corporate Travel Agent
Easemytrip.com
03.2019 - 09.2019
- Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Increased client satisfaction by providing personalized and efficient corporate travel planning services.
- Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Front Office Executive
Kiscol grands
01.2017 - 05.2017
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Education
MBA - Tourism And Travel Management
Lovely Professional University
Jalandhar, India04-2019
Bachelor of Science - Hotel Management
SRM Institute of Science And Technology
Chennai, India04-2017
Skills
Sales processes
Operations management
Customer service
Performance monitoring
Problem-solving
Staff management
Software
Microsoft excel
Microsoft power point
Microsoft word
Timeline
Operations Manager
Black Tulip Flowers
10.2022 - Current
Regional Sales Manager
Akbar travels online prt ltd
02.2020 - 04.2022
Visa Officer
Akbar travel online. Pvt Ltd
09.2019 - 02.2020
Corporate Travel Agent
Easemytrip.com
03.2019 - 09.2019
Front Office Executive
Kiscol grands
01.2017 - 05.2017
MBA - Tourism And Travel Management
Lovely Professional University
Bachelor of Science - Hotel Management
SRM Institute of Science And Technology
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