Archie Mathis
Columbia,TN
Summary
My job skills are bringing valuable professional experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on building team knowledge and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.
Overview
31
31
years of professional experience
Work History
CT National Technical Support Specialist
AllParts Medical (Philips)
01.2019 - Current
- Helped start and establish the first 24/7 national support call center for Computer Tomography at AllParts Medical
- Solve resolutions utilizing knowledge networking in the quickest time possible.
- Work with customers over the phone to diagnose problems while also using REACTS virtual system to better understand the source of equipment problems (REACTS is a virtual telemedicine tool that is used to help diagnose, troubleshoot and mentor remotely.)
- Ensure that the customer orders the right part through technical support. As a technical support specialist produce sales leads and directs customers to AllParts sales team promoting sales
- Using all data to analyze trends and patterns to better service present and future issues.
- Have weekly meetings with customer field service engineers to educate and mentor them on the services and products AllParts provides
CT Staging and Bench Repair Tech
AllParts Medical (Philips)
01.2015 - 01.2019
- Install, de-install, repair, maintain and calibrate all major CT OEM Diagnostic Imaging Systems
- Install CT equipment in QA –bays for testing purposes, to ensure quality for our customers
- Provide telephone and on-site customer technical support in hospital and clinical settings during operating and off-hours
- Test and repair CT parts to support customer’s needs
CT and MRI Field Service Engineer
Medical Imaging Solutions
01.2013 - 01.2015
- Repair and maintain, install, de-install, and calibrate all major OEM Diagnostic Imaging Systems, including MR, CT, and other Diagnostic Imaging Equipment, as required
- Logically troubleshoot and document imaging systems, using the most effective, minimal resources to return the imaging system to its appropriate diagnostic state
- Apply a working knowledge of electronics by concisely identifying defective components and circuit boards used in our service base
- Identify operational system software problems with a demonstrated capability of diagnosing problems quickly and attaining necessary, available software for their locations
- Take sole responsibility and ownership of assigned site
- Maintain an exceptional, open working relationship with customers ensuring needs and expectations are superbly met
- Offer consistent customer satisfaction by following up with phone calls to ensure satisfactory work performance and operation
Biomedical Engineer III: CT, MRI Specialist
Ed Sloan & Associates
01.2012 - 01.2013
- Repaired, calibrated, and maintained CT & MRI equipment, using hand tools, test equipment, measuring devices, and knowledge of manufacturers' manuals, troubleshooting techniques, and preventive-maintenance schedules
- Installed and de-installed CT equipment
- Provided telephone and on-site customer technical support in hospital and clinical settings during operating and off-hours
Intern
ReMedPar
01.2010 - 01.2012
- 3-mo Internship in X-Ray, CT, Mammography, C-Arm, and AMX4/4+
- Additional Courses: Introduction to Radiology, CT Fundamentals, LightSpeed 16, LightSpeed VCT, and Lead-Free SMT Soldering
Biomedical Equipment Technician III: CT Systems Specialist
ARAMARK Healthcare/RedMedPar
01.2009 - 01.2012
- Repaired, calibrated, and maintained CT equipment and instrumentation used in the healthcare field
- Built SOP (Standard Operating Procedures) for common repair practices
- Performed reverse engineering to create repair processes
- Maintained records and documentation for all machines and generated status reports as required
- Provided customer technical support by telephone and performed limited emergency telephone support during operating and off-hours
- Established effective levels of communication with customers including: system diagnostics, part identification, and service advice
- Performed repairs with a personal quality rate of less than 1% valid warranty; 5 months with no recordable warranties
Automotive Paint Technician
Nissan North America
01.2003 - 01.2008
- Mastered automotive paint process using both primary and secondary processing equipment in pretreat, sealing, and topcoat application
- Use learned skills to produce the highest quality standards in the automotive industry
Culture Processor & Safety Representative
Heritage Farms Dairy, Inc.
01.1994 - 01.2003
- Led four-person crew in daily production of milk and culture products
- Collected and prepared lab test samples for quality control testing
Education
X-Ray, CT, Mammography, C-Arm, and AMX4/4
ReMedPar
01.2012
A.A.S. - Information Technology and Biomedical Technician
MedVance Institute
01.2010
Skills
- Systems Analysis
- Critical Thinking
- Problem-Solving
- Complex Problem Solving
- Communication
- Active Listening
- Interpersonal Abilities
- Teamwork
- Technical troubleshooting
- Remote support
- Incident management
- Diagnostic protocol implementation
- Troubleshooting and diagnosing
Timeline
CT National Technical Support Specialist
AllParts Medical (Philips)
01.2019 - Current
CT Staging and Bench Repair Tech
AllParts Medical (Philips)
01.2015 - 01.2019
CT and MRI Field Service Engineer
Medical Imaging Solutions
01.2013 - 01.2015
Biomedical Engineer III: CT, MRI Specialist
Ed Sloan & Associates
01.2012 - 01.2013
Intern
ReMedPar
01.2010 - 01.2012
Biomedical Equipment Technician III: CT Systems Specialist
ARAMARK Healthcare/RedMedPar
01.2009 - 01.2012
Automotive Paint Technician
Nissan North America
01.2003 - 01.2008
Culture Processor & Safety Representative
Heritage Farms Dairy, Inc.
01.1994 - 01.2003
A.A.S. - Information Technology and Biomedical Technician
MedVance Institute
X-Ray, CT, Mammography, C-Arm, and AMX4/4
ReMedPar
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