- Music
- Reading
- Strategy Games
- Watching Movies and TV Shows
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Road Trips
- Dance
Arcosha Spurlock
Memphis
Summary
Dynamic banking professional with a proven track record at Regions Bank, excelling in relationship building and financial advising. Skilled in account audits and cash handling, I have consistently enhanced customer satisfaction and loyalty through tailored financial solutions. Committed to driving results and fostering strong client connections in fast-paced environments.
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
10
10
years of professional experience
Work History
Relationship Banker 1
Regions Bank
04.2024 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Analyzed customers' financial information to deliver personalized account guidance.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Cultivated strong customer relationships by providing tailored advice and services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Adapted products and services to suit customers' changing financial circumstances.
- Explained account terms and conditions to customers.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
Cash Office Specialist/Head Cashier
Best Buy Inc
02.2023 - 04.2024
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [Software].
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Cashier Team Lead
Target
08.2021 - 04.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
Shift Manager
Wendys Restaurant
08.2020 - 07.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Cashier
Wendys Restaurant
07.2015 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hamilton High School
Memphis, TN05-2017
Skills
- Account audits
- Policy development and implementation
- Account closings
- Recordkeeping requirements
- Banking
- Cash handling
- Money handling
- Relationship building and management
- Cash flow management
- Project management
- Employee motivation
- Financial processes
- Loss prevention
- Financial planning
- Financial services
- Teller background
- Financial advising
- Customer financing
- Teller support
Interests
Timeline
Relationship Banker 1
Regions Bank
04.2024 - Current
Cash Office Specialist/Head Cashier
Best Buy Inc
02.2023 - 04.2024
Cashier Team Lead
Target
08.2021 - 04.2022
Shift Manager
Wendys Restaurant
08.2020 - 07.2021
Cashier
Wendys Restaurant
07.2015 - 07.2020
High School Diploma -
Hamilton High School
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