Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ariana Gutierrez

Clarksville

Summary

A returning to work stay at home mother who has gained a wide range of responsibilities focused on household management, coordinating schedules, handling budgeting/finances and most importantly nurtured childs development. With a background of successful management experience I have gained analytical problem-solving skills with talents for team building, leading and motivating. As well as an oriented achiever with proven ability to exceed targets and drive success in fast-paced environments by combining strategic thinking with hands-on experience to deliver impactful solutions and enhance overall performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Operations

XSport Fitness
Chicago, IL
12.2019 - 11.2022
  • Supported daily operations and provided exceptional customer service resulting in 20% increased client satisfaction and returning revenue.
  • Started at an EDW of 75% within 6-8 months I increased the companies EDW revenue to 105% year over year.
  • Collaborated with the sales team and drove an increase in sales by 35% compared to the last year through consistent and frequent engagement with members.
  • Helped an average of 50-100 people a day with providing excellent customer service, product recommendations, fitness programs which have generated totals of 5-6,000$ in sales.
  • Directly trained and managed a team of employees including customer service reps, sales associates, and physical trainers leading to a staff of 15-20 team members.
  • Generated 10-15 new leads a day by reaching out to 50-60 members by cold calling, promotion texts, follow ups.
  • Created a streamlined process for inventory management, reducing shrinkage and stockouts by 15%.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Coordinated with General Manager in different operational issues and promotional activities.

Spa Receptionist / Customer Sales Representative

XSport Fitness
Chicago, IL
11.2018 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased member participation by 15% by offering free trials resulting in a returning revenue rate of 15-20% generating successful 10-15 leads.
  • Increased member participation by 15% in free trials of spa and fitness services/ free samples in product resulting an increase of sales/ profit for the company.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative/ Retail Cashier

Target
Chicago, IL
07.2017 - 09.2018
  • Helped an average of 50 customers per day responding to inquiries and locating products.
  • Contributed to sales growth by upselling reward programs/ credit card services.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Provided outstanding customer service, receiving 90% in customer service feedback surveys.
  • Learned new duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Managed to upsell 6-7 credit cards by taking an innovative approach with the customers routinely.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative/ Cashier

The Children's Place
Chicago, IL
12.2016 - 08.2017
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Hostess

Bakers Square Restaurant
Chicago, IL
08.2016 - 12.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Promoted business loyalty by fostering positive customer relationships.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

Phlebotomy Certification -

Medical Insitute of Kentucky
Lexington
08-2023

Personal Trainer Certification -

International Sports Science Association
Carpinteria, CA
08-2023

No Degree - CNA Program/ Prerequisites

Triton College
River Grove, IL
05-2018

East Leyden
Franklin Park, IL
06-2017

Skills

  • Employee training
  • Employee supervision
  • Scheduling coordination
  • Team building
  • Operational efficiency
  • Operations management
  • Customer engagement
  • Logistics planning
  • Effective leader
  • Customer service
  • Inventory control
  • Scheduling
  • Teamwork and collaboration
  • Delegating work
  • Sales promotion
  • Goal setting
  • Revenue growth

Languages

English
Full Professional
Italian
Professional Working
Spanish
Limited Working

Timeline

Assistant Manager of Operations

XSport Fitness
12.2019 - 11.2022

Spa Receptionist / Customer Sales Representative

XSport Fitness
11.2018 - 12.2019

Customer Service Representative/ Retail Cashier

Target
07.2017 - 09.2018

Customer Service Representative/ Cashier

The Children's Place
12.2016 - 08.2017

Hostess

Bakers Square Restaurant
08.2016 - 12.2016

Phlebotomy Certification -

Medical Insitute of Kentucky

Personal Trainer Certification -

International Sports Science Association

No Degree - CNA Program/ Prerequisites

Triton College

East Leyden

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Ariana Gutierrez