Ariana Gutierrez
Clarksville
Summary
A returning to work stay at home mother who has gained a wide range of responsibilities focused on household management, coordinating schedules, handling budgeting/finances and most importantly nurtured childs development. With a background of successful management experience I have gained analytical problem-solving skills with talents for team building, leading and motivating. As well as an oriented achiever with proven ability to exceed targets and drive success in fast-paced environments by combining strategic thinking with hands-on experience to deliver impactful solutions and enhance overall performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
XSport Fitness
2019.12 - 2022.11
- Supported daily operations and provided exceptional customer service resulting in 20% increased client satisfaction and returning revenue.
- Started at an EDW of 75% within 6-8 months I increased the companies EDW revenue to 105% year over year.
- Collaborated with the sales team and drove an increase in sales by 35% compared to the last year through consistent and frequent engagement with members.
- Helped an average of 50-100 people a day with providing excellent customer service, product recommendations, fitness programs which have generated totals of 5-6,000$ in sales.
- Directly trained and managed a team of employees including customer service reps, sales associates, and physical trainers leading to a staff of 15-20 team members.
- Generated 10-15 new leads a day by reaching out to 50-60 members by cold calling, promotion texts, follow ups.
- Created a streamlined process for inventory management, reducing shrinkage and stockouts by 15%.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Coordinated with General Manager in different operational issues and promotional activities.
Spa Receptionist / Customer Sales Representative
XSport Fitness
2018.11 - 2019.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased member participation by 15% by offering free trials resulting in a returning revenue rate of 15-20% generating successful 10-15 leads.
- Increased member participation by 15% in free trials of spa and fitness services/ free samples in product resulting an increase of sales/ profit for the company.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative/ Retail Cashier
Target
2017.07 - 2018.09
- Helped an average of 50 customers per day responding to inquiries and locating products.
- Contributed to sales growth by upselling reward programs/ credit card services.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Provided outstanding customer service, receiving 90% in customer service feedback surveys.
- Learned new duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Managed to upsell 6-7 credit cards by taking an innovative approach with the customers routinely.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative/ Cashier
The Children's Place
2016.12 - 2017.08
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Hostess
Bakers Square Restaurant
2016.08 - 2016.12
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Promoted business loyalty by fostering positive customer relationships.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Phlebotomy Certification -
Medical Insitute of Kentucky
Lexington2023-08
Personal Trainer Certification -
International Sports Science Association
Carpinteria, CA2023-08
No Degree - CNA Program/ Prerequisites
Triton College
River Grove, IL2018-05
East Leyden
Franklin Park, IL2017-06
Skills
- Employee training
- Employee supervision
- Scheduling coordination
- Team building
- Operational efficiency
- Operations management
- Customer engagement
- Logistics planning
- Effective leader
- Customer service
- Inventory control
- Scheduling
- Teamwork and collaboration
- Delegating work
- Sales promotion
- Goal setting
- Revenue growth
Languages
English
Full Professional
Italian
Professional Working
Spanish
Limited Working
Timeline
Assistant Manager of Operations
XSport Fitness
2019.12 - 2022.11
Spa Receptionist / Customer Sales Representative
XSport Fitness
2018.11 - 2019.12
Customer Service Representative/ Retail Cashier
Target
2017.07 - 2018.09
Customer Service Representative/ Cashier
The Children's Place
2016.12 - 2017.08
Hostess
Bakers Square Restaurant
2016.08 - 2016.12
Phlebotomy Certification -
Medical Insitute of Kentucky
Personal Trainer Certification -
International Sports Science Association
No Degree - CNA Program/ Prerequisites
Triton College
East Leyden