Ariana Harvey
spring city
Summary
Results-driven shift leader with expertise in team training, customer service, and operational management. Committed to enhancing team collaboration and ensuring high-quality service delivery in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Leader
Taco Bell
Athens
10.2023 - Current
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained new team members on service standards and food safety protocols.
- Addressed customer inquiries and resolved complaints promptly.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in cash handling and end-of-shift reconciliations accurately.
Team Member
KFC
Dayton
02.2023 - 08.2023
- Prepared food items following KFC recipes, ensuring adherence to quality standards and customer satisfaction.
- Ensured cleanliness and organization of workstations to maintain a safe and efficient working environment.
- Collaborated with team members to facilitate smooth service operations, enhancing customer experience.
Crystal Lanes Bowling Center
Debbie Carter
Dayton
11.2021 - 02.2023
- Executed daily operations with accuracy and efficiency.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Addressed customer requests and provided information to boost satisfaction.
Team Trainer
Taco Bell
Hixson
08.2020 - 11.2021
- Conducted regular training sessions to enhance employee skills and knowledge, fostering a knowledgeable workforce.
- Trained team members on customer service standards and operational procedures to ensure consistent service delivery.
- Provided ongoing feedback and support to promote employee development, contributing to a culture of continuous improvement.
- Developed training materials that align with company policies and brand values.
Education
Bachelor of Science - Business Administration
Tennessee Wesleyan University
Athens, TN05-2026
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Project management
- Sales support
Timeline
Shift Leader
Taco Bell
10.2023 - Current
Team Member
KFC
02.2023 - 08.2023
Crystal Lanes Bowling Center
Debbie Carter
11.2021 - 02.2023
Team Trainer
Taco Bell
08.2020 - 11.2021
Bachelor of Science - Business Administration
Tennessee Wesleyan University