Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariel Buchanan

Digital Mail Associate
Chattanooga,TN

Summary

Adept at enhancing operational efficiency, I streamlined mailroom processes at BCBST, integrating an advanced tracking system that significantly boosted productivity. My expertise in PowerShell scripting and exceptional problem-solving abilities led to a notable improvement in service quality. I excel in high-pressure environments, ensuring confidentiality and workplace safety.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Digital Mail Associate

BCBST
Chattanooga, Oklahoma
09.2022 - Current
  • Operated various mailroom equipment proficiently, including postage meters, folding machines, and envelope sealers to expedite processing times.
  • Assisted colleagues with workload management, ensuring that all mail was processed promptly and accurately.
  • Managed relationships with vendors, negotiating contracts for cost-effective shipping services while maintaining high-quality standards.
  • Streamlined mailroom operations by implementing an improved tracking system for incoming and outgoing parcels.
  • Provided exceptional customer service when addressing inquiries related to package status or other mailing concerns.
  • Reduced errors in mail distribution by cross-referencing recipient information with internal databases.
  • Collaborated with team members to optimize workflow processes, increasing overall productivity within the department.
  • Boosted user proficiency with continuous training sessions covering new software features and updates.
  • Delivered exceptional customer service through empathetic listening skills, clear communication, and prompt issue resolution strategies.
  • Emphasized continuous improvement by providing constructive feedback to team members and encouraging ongoing learning opportunities.
  • Engaged in user support interactions via telephone, chat and email platforms.

Data Entry Clerk

Hamilton County Health Department
10.2021 - 08.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Customer Service Representative

United States Postal Service, USPS
11.2017 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Enhanced team productivity by effectively delegating tasks and managing workload distribution.

Education

Associate of Science - IT Support Specialist

Miller-Motte College
5600 Brainerd Rd G2, Chattanooga, TN 37411
09.2024 - Current

Skills

Package handling

Workplace safety

Route planning

Deadline oriented

Confidentiality

Problem-solving skills

Advanced computer skills

Computer and database proficiency

PowerShell scripting

Certification

Microsoft Excel for Office 365

Timeline

Associate of Science - IT Support Specialist

Miller-Motte College
09.2024 - Current

Microsoft Excel for Office 365

08-2024

Digital Mail Associate

BCBST
09.2022 - Current

Data Entry Clerk

Hamilton County Health Department
10.2021 - 08.2022

Customer Service Representative

United States Postal Service, USPS
11.2017 - 09.2021

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Ariel BuchananDigital Mail Associate