Ariel Richardson
Antioch
Summary
Licensed Realtor in TN. Customer service representative with 5 years of experience. Committed to maintaining efficient office workflow, as well as forgoing strong customer relationships and ensuring satisfactory problem resolutions. Accomplished Lease up Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Nashville rental market.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Community Director
Gallery Residential
09.2024 - Current
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Managed administrative functions like month-end close and contract preparation.
- Conducted property checks and addressed violations with residents.
Assistant Property Manager
RAM Partners LLC
06.2023 - 09.2024
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed security deposit refunds.
Lease Up Leasing Consultant
Elmington Property Management
09.2022 - 06.2023
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Maximized rental income while minimizing expenses through effective planning and control.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.[
- Communicated effectively with owners, residents, and on-site associates.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected and maintained careful records of rental payments and payment dates.
Teller
US Community Credit Union
04.2022 - 10.2022
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma -
Cane Ridge High School
Skills
- Data management
- Relationship-Building
- Flexible & Adaptable
- Strategic selling
- Detail-oriented
- Interpersonal Communication
- Administrative Support
- Business Partnerships
- Lead Generation
- Customer Loyalty
- Application Processing
- Property Tours
- Property Management
- Rent Collection
- Event Planning
- Tenant Relations
- Lease Writing
- Leasing and Sales
- Tenant Screening
- Phone and Email Etiquette
- Database Management
- Social Media Engagement
Accomplishments
- Supervised a number of staff members.
- Resolved product issue through consumer testing.
Certification
- Real Estate License - REALTOR 08/2022
Timeline
Assistant Community Director
Gallery Residential
09.2024 - Current
Assistant Property Manager
RAM Partners LLC
06.2023 - 09.2024
Lease Up Leasing Consultant
Elmington Property Management
09.2022 - 06.2023
Teller
US Community Credit Union
04.2022 - 10.2022
- Real Estate License - REALTOR 08/2022
High School Diploma -
Cane Ridge High School
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