Ariel Zeigler
Jackson
Summary
Dedicated Patient Access Representative with 5 years of experience in healthcare. Skilled in coordinating communication between patients and medical staff, managing conflicts, and streamlining processes to enhance patient care and satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Access Representative I
West Tennessee Healthcare UT Family Medicine
Jackson,TN
09.2021 - Current
- Coordinated communication between patients and medical staff to resolve inquiries and facilitate care continuity.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Answered over 100 incoming calls, scheduled appointments and filed medical records.
Dietary Clerk
West Tennessee Healthcare
Jackson, TN
09.2020 - 11.2021
- Coordinated dietary inventory, ensuring availability of necessary food items for meal preparation.
- Enhanced efficiency in the kitchen by coordinating with dietitians and chefs to make necessary meal modifications.
- Streamlined communication between nutrition services and nursing teams, resulting in better patient care coordination.
- Reviewed patient menus for accuracy, promoting adherence to prescribed dietary guidelines and preferences.
- Assisted in managing 40 plus patient dietary needs through accurate menu selection and order processing.
- Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
Driver
Auto Zone Auto Parts
Jackson,TN
07.2014 - 09.2020
- Operated delivery vehicles, ensuring timely and safe transport of auto parts to customers.
- Took delivery's, payments and returns for customers.
- Managed around 1700 calls a day for orders and customer service.
- Conducted routine vehicle inspections, maintaining compliance with safety regulations and operational standards.
- Managed inventory levels, accurately tracking stock and facilitating efficient order fulfillment processes.
- Trained new drivers on safety protocols and operational procedures, fostering a culture of compliance within the team.
- Developed and implemented strategic plans to enhance sales growth and market share.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Built relationships with clients to establish new contracts.
- Updated customers and team members about any problems until they where resolved.
Education
Associate of Science - Science
Jackson State Community College
Jackson, Tennessee, TN05-2013
High School Diploma -
North Side High School
Jackson, TN05-2010
Skills
- Multitasking and organization
- Appointment scheduling
- Time management
- Detail-oriented
- Patient registration and intake
- Interpreting physician orders
- Schedule coordination
- Documenting and recording information
Timeline
Patient Access Representative I
West Tennessee Healthcare UT Family Medicine
09.2021 - Current
Dietary Clerk
West Tennessee Healthcare
09.2020 - 11.2021
Driver
Auto Zone Auto Parts
07.2014 - 09.2020
Associate of Science - Science
Jackson State Community College
High School Diploma -
North Side High School