Ariel Hanh Trieu
Cordova
Summary
Dynamic IT Governance and Risk Advisor with expertise in agile transformation and cross-functional collaboration, driving measurable reductions in fraud impact and improving operational efficiency through strategic initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Governance, Risk and Compliance Advisor
FedEx
Collierville
09.2021 - Current
- Led cross-functional collaboration to assess, prioritize, and execute strategic and tactical solutions, reducing overall fraud-related revenue impact.
- Directed the initiation and execution of business and IT CLCT solution, strengthening enterprise fraud prevention capabilities.
- Spearheaded the identity graph solution, enabling community-based fraud detection; recognized with the Information Security Quarterly QDM Award for significant impact.
- Led global expansion of FORT Intercept, establishing it as a key remediation strategy to proactively deter fraudsters.
Business Product Principal
FedEx
Collierville
12.2019 - 09.2021
- Drove strategic initiative achieving 95% shipment data ingestion, significantly improving operational visibility and network logistics efficiency.
- Defined and implemented an end-to-end shipment data hydration strategy, enhancing real-time visibility and enabling more efficient network operations.
- Led CONDOR efforts for Shipment EFS, ensuring 24/7 availability and reliability of shipment lifecycle data for operations.
- Partnered with cross-functional teams to define a shift left strategy via CI/CD pipeline, to improve early issue detection and deployment efficiency.
Business Applications Principal/RTE
FedEx
Collierville
03.2007 - 11.2019
- Led organizational SAFe agile transformation, ensuring minimal disruption to delivery commitments and alignment with business priorities; coached leaders and teams on SAFe principles and best practices to enhance agile adoption.
- Partnered with cross-functional stakeholders to define, prioritize, and execute key initiatives, supporting achievement of corporate digital strategy objectives.
- Spearheaded Lite Shipping initiative, creating frictionless customer experience through account-free shipping, enhancing customer satisfaction.
Education
BBA - Management Information Systems
University of Memphis
Memphis, TN12-1993
Skills
- IT governance
- Risk assessment and fraud prevention
- Compliance management
- Data analytics
- CI/CD pipeline management
- Agile transformation
- Project management
- Cross-functional collaboration
- Team leadership
- Critical thinking
- Effective communication
- Logistics optimization
Accomplishments
- 5 Stars Award - Identity Graph Solution
- 5 Stars Award - SEF Shipment Order with 95% Data Ingestion
- Bravo Zulu and SHIELD Award - CLCT
- IT Hall of Fame - EACI
- Shining Star - NexGen Redesign
Certification
- SAFe Agile Framework - Release Train Engineer
- SAFe Agile Framework - Scrum Master
- SAFe Agile Framework - Product Owner/Product Management
- UX Analyst with Human Factors International, Inc.
Timeline
IT Governance, Risk and Compliance Advisor
FedEx
09.2021 - Current
Business Product Principal
FedEx
12.2019 - 09.2021
Business Applications Principal/RTE
FedEx
03.2007 - 11.2019
BBA - Management Information Systems
University of Memphis