Arihant Serohi

Change the Bank / Transformation

• Lead the roll-out of the digital client outreach platform for SME Banking clients
• Provided CDD subject matter guidance in designing the digital client onboarding journey for SME Banking clients in Singapore
• Provided inputs to the Hive team for development of strategic CDD platform DCube in line with global best practices.
• Provided key inputs on the formulation of various transformative initiatives & extended SME support for the roll-out.
• Single handedly delivered the operational risk assessment for the new SME Banking CDD platform DCube in consultation with 2 LoD & Operational Risk Officer.
• Designed the controls, monitors, and assurance for AML CDD processes for SME Banking while being responsible for the delivery across WRB segment.

Run the Bank/Business as Usual

• Evaluate changes to Bank AML and related policies and their impact on CDD procedures as and when required
• Support segment-wide roll-out of the revised CDD Procedures/Process, typically every quarter
• Collaborate with the tech team to define and implement changes to current CDD system for each revision to CDD Policy/Procedures
• Perform training for the CDD Ops on the changes to process/procedures.
• SPOC for handling process queries from CDD Ops, Frontline, Country CFCC, Regional CFCC and BRMs.
• Update Operational Risk Framework based on Policy/Procedures changes
• Design the controls, monitors, and assurance for AML CDD processes
• Lead the Risk and Control Self Assessment including Control Design assessment for AML and sanctions risk types on a yearly basis
• Engage with key stakeholders such as Segment AML Compliance Head and Segment Operations Risk Head to review and update the operational risk profile
• Conduct training for the CDD Ops and Risk Management teams on the revised monitors and QA processes
  

• Engage with client stakeholders to plan & implement changes in the process
• Interface between client RMs and Ops team to manage and resolve escalations
• Work with the client & internal stakeholders on the process enhancements
• Support internal leaders with insights from the operations for effectively managing the deliverables
• Create & share insights on the referrals sent by operations team, with client stakeholders
• Identify risks & mitigation plan in consultation with all the relevant stakeholders

• Managing and handling 30+ Specialist Team Members
• Prepare and present the Monthly business review discussions for the team with the Client stakeholders
• Drive the weekly calibration call with Onshore QC team
• Ensuring all updates received are documented and SOP's are reviewed periodically as required to bridge any knowledge and training gaps
• Conduct RCA's for errors received from Onshore and provide appropriate feedback to the team members
• Ensuring Service Level agreements (SLA) like timeliness, accuracy, productivity, and TAT are met and exceeded
• Conducting timely feedback sessions, quarterly, and yearly review with all staff members regarding their performance and help them to draw up a career path
• Developing and executing the upskilling plans for the team
• Ensuring KPI's reported as per agreed timelines and with the agreement of both Wipro Internal and Clients governance teams
• Conclude Quality Checks and Audits as per schedule received
• Support external audits that may happen for the process

• Perform quality check on CDD reviewed by Team Members
• Provide solutions to team members for resolving complex entity structures
• Interpret and apply new or changes to existing regulatory and compliance policies and procedures when applicable
• Assist with the correction/resolution of inadequate quality Due Diligence reviews, and design bell curves for improvements
• Review monthly activity reports & quality metrics for discussion with Senior Management
• Work with Compliance teams to escalate red flags, due diligence issues/discrepancies
• Serve as a subject expert and support resource for bankers who have questions or challenges while completing due diligence reviews
• Identify ongoing training needs and process improvement ideas
• Manage multiple deadlines in a fast-paced environment & share best practices within the team

• Responsible for reviewing KYC profiles for completeness & correctness.
• Successfully assisted in the migration of HSBC US Payments & Cash Management KYC process from the United States to India & thereon, implementation of new AML policies.
• Resolve queries raised by the team & guide on resolving complex structures
• Prioritize assigned tasks to comply with the deadlines in line with the urgency and nature of the assignment.
• Conducting feedback sessions for the team to train on most common issues identified during quality check
• Liaison with onshore SME for guidance on adverse information on the client

• Review Account Opening Documents received from branches and other Group entities
• Coordinate with other departments for obtaining information about AML activities on a timely basis
• Review any special projects introduced by the Group from the KYC / AML perspective. (Remediation)
• Risk-based assessment of client's KYC/AML/Regulatory information
• BCP Testing: Successfully tested KYC related systems & applications at the BCP site (Mumbai)