Arlenis L Rivera
Sevierville
Summary
Professional with strong background in restaurant management. Demonstrates exceptional leadership in team collaboration and adaptability to evolving circumstances. Adept at maintaining high operational standards, streamlining processes, and ensuring customer satisfaction. Skilled in staff training, inventory management, and problem-solving to drive results.
Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant General Manager
Anakeesta
05.2024 - Current
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Host Manager
Anakeesta
03.2023 - 05.2024
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
Guest Service Representative
Westgate Smoky Mountain Resort & Spa
11.2023 - 05.2025
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Assistant Team Lead
Dollywood Theme Park
05.2023 - 01.2024
- Enhanced team productivity through effective communication, cross-training, and feedback sessions.
- Streamlined team workflow by optimizing task delegation and time management strategies.
- Promoted a positive work environment by fostering teamwork and open communication among team members.
- Developed strong relationships with clients by addressing concerns promptly and providing exceptional support services.
Customer Service Representative
Teleperformance
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
SUBWAY®Restaurants
05.2019 - 09.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Ride Attendant
Dollywood Theme Park
05.2019 - 09.2019
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Collaborated with maintenance teams to address any mechanical issues promptly, minimizing downtime for attractions.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
Education
BBA - Business Administration And Management
Institute Technological of Santo Domingo
04.2022
High School Diploma -
Instituto Politecnico Aragon
10.2017
Skills
- Data analysis and reporting
- Customer engagement
- Client assistance
- Event coordination
- Accurate data entry
- Guest services management
- Reporting proficiency
- Skilled in digital tools
- Customer satisfaction monitoring
Certification
- Certified Allergy Training.
- Licensed TABC.
- Inventory Analyst.
- Certified ServSafe Manager.
- Certified Accounting Assistant.
- Certified Financial Accounting.
- CM - Certified Manager Certification
- CFSA - Certified Financial Services Auditor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Restaurant General Manager
Anakeesta
05.2024 - Current
Guest Service Representative
Westgate Smoky Mountain Resort & Spa
11.2023 - 05.2025
Assistant Team Lead
Dollywood Theme Park
05.2023 - 01.2024
Host Manager
Anakeesta
03.2023 - 05.2024
Customer Service Representative
Teleperformance
09.2022 - 05.2023
Assistant Manager
SUBWAY®Restaurants
05.2019 - 09.2021
Ride Attendant
Dollywood Theme Park
05.2019 - 09.2019
High School Diploma -
Instituto Politecnico Aragon
BBA - Business Administration And Management
Institute Technological of Santo Domingo
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