Summary
Overview
Work History
Education
Skills
Timeline
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Shri Arravindhar Ayyasamy

Technical Support Engineer
Tirunelveli

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.


Astute Technical Support Engineer with proven ability to analyze, diagnose and resolve user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Engineer

ZOHO Corporation Private Ltd.
Tenkasi
07.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Updated and maintained current customer support database.
  • Gathered trend data from customer calls and interactions.

Education

Bachelor of Engineering - Aeronautical

Bannari Amman Institute of Technology
Coimbatore
08.2017 - 06.2021

Skills

Performance Optimization

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Timeline

Technical Support Engineer

ZOHO Corporation Private Ltd.
07.2022 - Current

Bachelor of Engineering - Aeronautical

Bannari Amman Institute of Technology
08.2017 - 06.2021
Shri Arravindhar AyyasamyTechnical Support Engineer