ARUL ABINSA S

Project Name:

Client:

• Worked as L1 support and did service activities and now working in L2.
• Working on Incident, Problem Management and Change Management
• For optimizing the business performance, periodically Health checks are doneto ensure that there is no lags in business transactions.
• Analyzing and troubleshooting the Job failures using UNIX log files, scripts andSQL Queries.
• Strong knowledge on ticketing tools like Service Now.
• By using Putty configuration tool, connected and logged in multiple UNIX servers.
• Did ticket creation and Closing as a part of Incident Management.
• Monitoring and reporting of jobs using Autosys tool. and also used for scheduling and reporting the jobs
• Transferred files from one server to another server using Win SCP Tool.

Project Name:

Client:

• Addressing the issues raised by the users and providing and providing the relevant information to them needed.
• Did ticket creation and closing as a part of incident Management.
• Have to monitor the job and need to perform if there any failure happens.
• Have to close existing issues within the accepted SLA.
• Worked on different database by connecting it using SQL Developer tool for easy access of data.
• Based on User service request to generate the report. On Regular basis made of health check.
• Monitoring the jobs using Autosys tool and also used for reporting and scheduling the jobs
• Used Putty configuration tool to access multiple servers.
• Used WinScp tool to transfer the files from Windows to UNIX or UNIX to Windows.
• Used Service Now tool to Create and close the incidents.
• Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
• Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.