Arulmozhi Selvaraj
Thiruvarur
Summary
Highly motivated and graduated professional with a degree in Information Technology Management. Eager to seize opportunities to build a successful career in this field. Goal is to enhance skills and contribute positively to personal growth and the growth of the organization. Strong passion for technology and drive to excel. Ready to take on new challenges and make a meaningful impact in the industry.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Hinduja Global Solutions
06.2015 - 02.2016
- I always tried to maintain a professional, empathetic, and positive mentality toward my customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Quality Controller
CTDI
05.2019 - 02.2020
- My responsibilities include checking all devices' inbound and external compliance with industry standards
- If any bugs are discovered, the product will fail the quality check and must be returned to the technician to be fixed
- Improved quality methods for greater efficiency and effectiveness.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Reviewed incoming materials against specifications.
- Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
Mobile Testing Coordinator
SBE
06.2020 - 12.2020
- Maintained a secure testing environment by enforcing strict adherence to confidentiality guidelines and security protocols.
- Developed automated testing to increase efficiency and accuracy of test procedures.
- To check mobile devices. Update the newest OS and repair any issues.
- Working with device manufacturers, product managers, and development teams to test and improve mobile products.
- Producing clear and concise test reports and providing notes to coworkers as needed.
- Assisted in the configuration of test environments.
- Updating operating systems, including iOS, Android, Blackberry, and Windows Phone 7.
Education
BACHELOR OF ELECTRICAL& ELECTRONICS ENGINEERING -
VEL TECH MULTI TECH ENGINEERING COLLEGE
01.2011 - 05.2015
Master of Science - Information Technology Management
UNIVERSITY OF SOCIAL SCIENCES.
Warsaw,poland 04.2018 - 05.2021
Skills
SQL -Mysql
Digital Marketing
Power-BI
Microsoft tools
Critical thinking
Market research
Manual testing
Languages
English
Tamil(native)
Timeline
Mobile Testing Coordinator
SBE
06.2020 - 12.2020
Quality Controller
CTDI
05.2019 - 02.2020
Master of Science - Information Technology Management
UNIVERSITY OF SOCIAL SCIENCES.
04.2018 - 05.2021
Customer Service Representative
Hinduja Global Solutions
06.2015 - 02.2016
BACHELOR OF ELECTRICAL& ELECTRONICS ENGINEERING -
VEL TECH MULTI TECH ENGINEERING COLLEGE
01.2011 - 05.2015
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