Arumugam Ramachandran
Tirunelveli
Summary
Highly motivated Service person with 20years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Service Manager
Webcom Infotech
01.2013 - Current
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained records of service transactions and customer feedback for future reference.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Senior Service Engineer
Webcom Infotech
03.2004 - 12.2012
- Mentored junior technicians, providing guidance on best practices to enhance their skills and performance levels.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored systems in operation and quickly troubleshot errors.
Customer Support Engineer
Nexus Computers
08.2000 - 03.2004
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Developed and implemented preventive maintenance procedures.
Service Engineer
S.G.Jayaraj Nadar & Sons
12.1999 - 08.2000
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Resolved customer complaints in prompt, polite and professional approach.
- Performed troubleshooting and repair for computers and Accessories.
Education
Bachelor of Engineering - Computer Science
Government College of Engineering
Tiunelveli04.2009
No Degree - Diploma in Electrical & Electronics Engineering
Institute of Road Transport Polytechnic
Tirunelveli, India04.1997
Skills
- Trustworthy and Honest
- Continuous Improvement
- Workplace Safety
- Customer satisfaction measurement
- Decision-Making
- Forecasting
Languages
English
Tamil
Timeline
Service Manager
Webcom Infotech
01.2013 - Current
Senior Service Engineer
Webcom Infotech
03.2004 - 12.2012
Customer Support Engineer
Nexus Computers
08.2000 - 03.2004
Service Engineer
S.G.Jayaraj Nadar & Sons
12.1999 - 08.2000
Bachelor of Engineering - Computer Science
Government College of Engineering
No Degree - Diploma in Electrical & Electronics Engineering
Institute of Road Transport Polytechnic
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