Driving
Arun Anand
Agile Business Analyst
Chennai
Summary
Agile professional with proven background in bridging gap between business needs and technical solutions. Known for collaborative approach and commitment to achieving impactful results. Consistently adaptable to changing project demands and skilled in requirements gathering and process improvement.
Agile professional with strong background in business analysis and project management. Proven ability to drive efficiencies through collaborative team efforts and adaptable strategies. Skilled in requirements gathering, process improvement, and stakeholder communication. Known for delivering results in dynamic environments.
Experienced with Agile methodologies, requirements analysis, and stakeholder engagement. Utilizes strong communication and collaboration skills to ensure project alignment and team cohesion. Track record of delivering actionable business insights and supporting efficient project execution.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Agile Business Analyst
Renault Nissan Technology and Business Centre
08.2022 - Current
- Developed comprehensive documentation for system functionalities, enabling smoother knowledge transfer among team members and clients.
- Facilitated open communication between developers, testers, and product owners, ensuring seamless coordination on project tasks.
- Ensured smooth functioning of IT systems by conducting regular reviews and updating processes as needed.
- Increased stakeholder satisfaction by consistently delivering high-quality products within established deadlines.
- Coached fellow team members about Agile principles and best practices, strengthening overall performance as an integrated unit.
- Enhanced team collaboration through daily stand-up meetings and effective communication channels.
- Analyzed business requirements to understand business needs.
- Improved project efficiency by implementing Agile methodologies and conducting regular sprint planning sessions.
- Worked with Scrum team to test and certify application features before deploying to production.
Process Agent
Kone Elevator
03.2017 - 08.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Facilitated training sessions for new agents, elevating overall team performance.
Process Associate
Capgemini Business Services
01.2013 - 10.2016
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Supported management in analyzing process performance data, identifying areas for improvement.
Education
MBA - Finance & Marketing
DMI College of Engineering
Chennai 04.2001 -
Bachelor of Arts - B.Com
Thiruthangal Nadar College
Chennai 04.2001 -
Skills
JIRA software
Cross-functional teamwork
Requirements gathering
Process mapping
Cost-benefit analysis
Confluence collaboration
User stories
Time management
User acceptance testing
Kanban boards
Problem-solving
Business process improvement
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
- Earned the Synergy Champion Award Award for Fostering AI-driven Innovation, engaging 500+ employees through AI Hackathon in a row for documenting, redesigning and improving business processes.
- Earned the Client Champions Award Award for for successfully completing the RM Sample project for Renault Corporate on time with 100% accuracy! redesigning and improving business processes.
Interests
Playing Hockey
Learning Saxophone
Timeline
Agile Business Analyst
Renault Nissan Technology and Business Centre
08.2022 - Current
Process Agent
Kone Elevator
03.2017 - 08.2022
Process Associate
Capgemini Business Services
01.2013 - 10.2016
MBA - Finance & Marketing
DMI College of Engineering
04.2001 -
Bachelor of Arts - B.Com
Thiruthangal Nadar College
04.2001 -