Arun G
Business Development Manger
Coimbatore
Summary
Accomplished Manager with a proven track record at Just Dial LTD, enhancing customer satisfaction and spearheading market expansion initiatives. Expert in strategic planning and team leadership, I consistently exceeded revenue targets through effective sales management and workforce optimization. Skilled in business development and operations management, I achieved significant improvements in performance metrics and customer retention. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Language
Work History
Manager Sales&Marketing
Just Dial LTD
12.2019 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Manager -Business Development
Victoria Realtors
03.2018 - 09.2019
- Drove sales growth by spearheading new market entry initiatives in untapped territories or industries.
- Maximized deal profitability by skillfully navigating contract negotiations and mitigating risks during the sales process.
- Closed high-value deals with key stakeholders, leveraging strong negotiation skills and persuasive communication techniques.
- Exceeded revenue targets consistently by developing tactical sales plans aligned with overarching business objectives.
- Developed strategic partnerships for mutual growth, collaborating closely with cross-functional teams.
- Conducted comprehensive market research to identify emerging trends and opportunities for future expansion or diversification efforts.
- Developed compelling proposals that resonated with clients'' unique needs, showcasing the company''s value proposition in a persuasive manner.
Team Leader Telemarketing
Just Dial LTD
04.2016 - 09.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Senior Telemarketing Executive
Just Dial LTD
08.2015 - 03.2016
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Answered calls, took messages, and transferred calls to correct individuals.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Troubleshot problems for callers and helped independently resolve common issues.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Telemarketing Executive
Just Dial LTD
12.2014 - 03.2015
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Answered calls, took messages, and transferred calls to correct individuals.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Troubleshot problems for callers and helped independently resolve common issues.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Established rapport with potential clients, leading to long-term business relationships.
- Recorded contact information of customers and potential customers in internal database.
Education
B.com - Full Time
Bharathiyar University
Coimbatore, India 04.2001 -
Skills
Timeline
Manager Sales&Marketing
Just Dial LTD
12.2019 - 04.2024
Manager -Business Development
Victoria Realtors
03.2018 - 09.2019
Team Leader Telemarketing
Just Dial LTD
04.2016 - 09.2018
Senior Telemarketing Executive
Just Dial LTD
08.2015 - 03.2016
Telemarketing Executive
Just Dial LTD
12.2014 - 03.2015
B.com - Full Time
Bharathiyar University
04.2001 -
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