Prabhakaran T
LEAD - SERVICE MANAGEMENT
Chennai
Summary
15+ years of experience in Telecommunication domain across network management, project management, planning, execution, Managed Services, and optimization of the wireless network. Leadership capability to mentor, guide and manage teams. Experience in handling customers across different situations. Ability to provide unique and innovative solutions for critical network issues. Handling emergency situations adhering to OLA's & SLA. Incident management and analysis through the development of policies and procedures.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
4
4
Certifications
Work History
Incident Management Specialist
Ericsson Global India Pvt Ltd.
09.2023 - Current
- To deliver end to end SLA for Emergency Mobile Network, P1 & P2 Incident
- Handling of Crisis Situations (Beat the Heat, Adverse weather)
- MOM for Management bridge and driving the action items
- Deliver SMS, email and Summary Action Next ETR Update to Customers
- Handling Top 20 / 60 Customer Escalated faults
- Preparing Major Incident Report for P1/ P2
- Validating the audit for SBH deployment
- Engaging and executing Rapid Responding supports for restoring Emergency Network during network crisis
- Handling reports for Daily Operations calls
Team Lead - Enterprise solutions
Nokia Networks India Pvt Ltd.
11.2019 - 08.2023
- Participated in initial project kick off meetings
- Initiated and created workplan to setup NOC environment
- Successfully Transitioned the project and onboarding Resources
- Lead the Governance meeting with Customer
- Played a vital role in Managing Customer SLA
- Acts as bridge between Customer and Delivery team
- Look after all proactive measures for seamless delivery
- Created BCP workplan for Operation readiness
Team Lead (SPOC Operations)
Nokia Networks India Pvt Ltd.
09.2016 - 10.2019
- To deliver end to end SLA for the Incident & Change Management
- As a team lead managing a team with strength of 10 members per shift and ensuring available resources are best utilized to manage the incidents / networks
- As a Technical Lead, accountable for RAN Operations
- Software upgrades, Fault & Configuration Management, Network Performance KPIs
- As a Solution Architect, Providing technical specs to Management team for new business leads
- As a Consultant during internal audits within Leadership team, explaining the deliverables, team management, upcoming deliverables forecast, new business solutioning and management
- Cross-functional coordination for any faults and directing right path, follows the agreed escalation- matrix for restoration
FM Specialist
Nokia Networks India Pvt Ltd.
04.2015 - 08.2016
- Maintaining VHA Network Cell Availability above the Customer Requirement in 3G & 4G by Daily CA check report
- Perform L2 Health Checks and rectify any issues found
- Perform RAN Alarm optimization and threshold settings
- During critical Incidents defined fault rectification & participated in FM activities
- Providing L2 support for RAN-Performance by handling Network TT's
- Providing on-call / Remote support for Field Engineers
Configuration Engineer
Nokia Networks India Pvt Ltd.
05.2012 - 03.2015
- Implemented SPOF Trial in VHA Network
- Integrated Site End Routers with Field Support
- RAN Network Integration and Reframing
- Performed Alarm Analysis & Network Optimization in network
Fault Management Engineer
Nokia Networks India Pvt Ltd.
05.2009 - 04.2012
- Learned knowledge about Preventive Maintenance for all sites and ensuring Zero Fault Codes
- Raising Trouble Ticket / INC via Remedy, NetKT & ITSM tools
- Assigning & Following up TT's with Respective domains
- Preparing Daily, weekly & monthly Outage Reports for a network
- Daily alarm analysis for network Maintenance
Education
B.C.A -
IDE, Madras University
D.E.C.E - undefined
P.T. Lee Chengalvarya Naicker Polytechnic College
Chennai, Tamil NaduH.S.C. - undefined
Corporation Higher Secondary School
S.S.L.C - undefined
Corporation Higher Secondary School
Skills
Certification
ITIL v4 foundation level
Accomplishments
- Successfully Transitioned projects towards EGI
- Achieved Customer's Appreciations for seamless delivery
- Acted as Regional Lead and Mentored during new Technology implementation
- FIRST person in Nokia GDC to deploy SPOF (TX) in VHA network and led team for entire implementation in Nation-wide VHA network
- Won 'STAR PERFORMER' Nokia Award on Incident Management (VHA network)
Timeline
Incident Management Specialist
Ericsson Global India Pvt Ltd.
09.2023 - Current
Team Lead - Enterprise solutions
Nokia Networks India Pvt Ltd.
11.2019 - 08.2023
Team Lead (SPOC Operations)
Nokia Networks India Pvt Ltd.
09.2016 - 10.2019
FM Specialist
Nokia Networks India Pvt Ltd.
04.2015 - 08.2016
Configuration Engineer
Nokia Networks India Pvt Ltd.
05.2012 - 03.2015
Fault Management Engineer
Nokia Networks India Pvt Ltd.
05.2009 - 04.2012
D.E.C.E - undefined
P.T. Lee Chengalvarya Naicker Polytechnic College
H.S.C. - undefined
Corporation Higher Secondary School
S.S.L.C - undefined
Corporation Higher Secondary School
B.C.A -
IDE, Madras University
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