Summary
Overview
Work History
Education
Skills
Certification
Volunteer Assignment
Professional Accolades
Timeline
Generic
ARUN KUMAR V

ARUN KUMAR V

Key Account Manager- Corporate Salary
Chennai

Summary

Results-driven professional with a background in managing high-value client accounts. Known for driving client satisfaction and loyalty through tailored account strategies. Recognized for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.

Overview

24
24
years of professional experience
1
1
Certification
5
5
Languages

Work History

Key Account Manager-Large Corporate Salary Account Relationship

Axis Bank Ltd
03.2023 - Current
  • Deepening customer base across given portfolio of cooperates and organized regional and divisional sales activities to improve the Bank wallet share.
  • Responsible for new and large corporate acquisition in different sectors and accountable for identifying new clients.
  • Conducting regular business reviews with key stake holders to assess performance, address challenges and explore growth opportunities.
  • Managing a team of Corporate Sales Managers and responsible for their individual performances by fostering a culture of accountability and excellence in client/customer service.
  • Analyze sales and customer data to identify trends and opportunities for increased profitability.
  • Analyze market trends, identifying opportunities for expanding product offerings within key accounts.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.


Enterprise Account Manager-Strategic Accounts Large Market

HDFC Bank Ltd
10.2018 - 03.2023
  • Responsible for new Large corporate acquisition, Corporate and B2B Vendor Payments and Account Receivables and accountable for on boarding and implementing Alliance program in B2B sector.
  • Improved Volumes on assigned B2B portfolio and organized regional level operations in-terms of spends from cards.
  • Maintain MIS for Vendors, cooperates and ensured they met the required parameters in all product level and ensure they receive program level benefits accordingly.
  • Generated new contacts through networking and cold calling.
  • Built and cultivated healthy pipeline of customers interested in partnering with Bank.
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • On boarded Redington Limited, Proconnect Supply Chain Solutions Ltd, Suryadev Alloys and Power Pvt Ltd, TVS Group companies, Ponpure Chemicals India Pvt Ltd, Cavinkare Pvt Ltd under Vendor Payable Program.
  • Vendor Receivable Solutions presented and implemented to few large cooperates like MRF Limited, Lakshmi Machine Works Ltd, AMCO batteries ltd.

Area Sales Manager-Corporate Merchant Engagement

Pine Labs Private Limited
03.2017 - 10.2018
  • Improved customer base across corporate sector and organized regional and divisional sales operations.
  • Managed a team of Account Managers and responsible for their individual performances.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Responsible for new corporate acquisition for payment facilitation (PoS, EMI options, NBFC funding through Channel partners and Prepaid card business) in different sectors and also accountable for identifying new clients.
  • Resolved corporate queries in given time and visited corporate frequently for feed backs and ensured cross barometer like Transaction volume, Value added Services are fulfilled.
  • Define and maintain customer satisfaction metrics. Review customer utilization data and identify enhancement opportunities.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Managing partner- Operations

Express Service Providers
04.2016 - 01.2017
  • Provided Field Support Service for various Private Banks and sold companies products (PoS Terminal Accessories) and PoS Terminal service to key Banks and Payment facilitating Companies.
  • Accountable for identifying new Banks and Payment Service Providers via email, Tele calls and cold calls.
  • Improved Bank base and organized regional and divisional Service operations.
  • Involved in strategic planning related to new product lines and lead sales team in building relationships with business clients and managed negotiations of sales contracts.

Senior Operations Manager

MRL Posnet Private Limited
04.2011 - 04.2016
  • Managed the whole Merchant base, Bank Relationship, Field Support Team, Customer Care, Inventory and Transactional Risk.
  • Accountable for Client Relationship, Merchant onboarding, Deployment, Service escalations, Inventory Management, Vendor Payments, Call center Management and containing the Risky and fraudulent transactions.
  • Improved customer base in Corporate and Retail segment and generated sales revenue.
  • Enhanced business relationship by building rapport with Banks and customers, handling enquiries, feedback and complaints.
  • Accountable for preparing RFP for new Bank sourcing and complete setup internally to onboard new Bank merchants and transaction processing.
  • Accountable for supporting newly added Banks to strategize merchant acquiring and credits.

Chief Artificer Air Electrical (JCO)

Indian Navy
02.2001 - 02.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Accountable for Fleet helicopter operation and electrical airworthiness.
  • Carried out routine audits of Aircrafts for quality assurance post maintenance from second line workshop.
  • Identified potential ways to reducing aircraft downtime and ways to provide defect free spares on-time from workshop to complete the Aircraft delivery to frontline squadrons.
  • Missions achieved:
  • Tsunami rescue operations at Srilanka in 45 days.
  • International Fleet review at China (Qingdao Province) in 2009 and part of Boat pulling Regatta which won first prize.
  • Somalia Piracy Mission at Gulf of Aden in 2010 for 120 days.

Education

Post Graduate Diploma in Business Administration - Customer Relationship Management

Symbiosis Centre For Distance Learning
Pune
02-2011

Bachelor of Business Administration -

Madras University
Chennai, India
05-2008

Bachelor of Science - Aeronautics

Cochin University of Science And Technology
Cochin
04-2006

Diploma in Electrical and Electronics Engineering -

Seshasayee Institute of Technology
Trichy
04-2000

Skills

    Strategic account management

    Building strong client partnerships

    Customer acquisition strategies

    Strategic account growth

    Client requirement analysis

    Effective proposal presentation

    Regulatory adherence

    Geographic territory oversight

    Consultative selling

    Effective troubleshooting skills

Certification

Six Sigma Greenbelt, Var sigma, Exemplar Global

Volunteer Assignment

Actively volunteered for Homeless children education through a NGO for a centre at Tambaram on weekends.

Professional Accolades

  • Elite Connector award for onboarding 09 HNI Burgundy Private customers at Axis Bank for two consecutive years.
  • Successfully implemented Vendor payables through Prefund program with cash incentive at Redington Limited, the second largest client in HDFC Bank for Vendor Payable program.
  • Successfully implemented Vendor Payable program and GST/TDS payment through V2P platform for high profile cooperates across Chennai region.
  • Sales Oscar winner for sales in Sep, Oct, Dec 2019 among National Account Manager for achieving 100 percent of Target in HDFC Bank.
  • Star Performer among Key Account Manager Category for Corporate Acquisition in FY'18 in Pine Labs private Limited.
  • Star Performer among Key Account Manager at Regional Level for NBFC Loan disbursal drive for FY'18 in Pine Labs private Limited.
  • Preferred Relationship Manager Recognition award from KVB for the service rendered from MRL Posnet Pvt Ltd.
  • Commendation from Commander in Chief for effective service at International Fleet Review- China in 2009.
  • Foreign Service Medal from Chief of Naval staff for participating in Somalia Piracy Mission.

Timeline

Key Account Manager-Large Corporate Salary Account Relationship

Axis Bank Ltd
03.2023 - Current

Enterprise Account Manager-Strategic Accounts Large Market

HDFC Bank Ltd
10.2018 - 03.2023

Area Sales Manager-Corporate Merchant Engagement

Pine Labs Private Limited
03.2017 - 10.2018

Managing partner- Operations

Express Service Providers
04.2016 - 01.2017

Senior Operations Manager

MRL Posnet Private Limited
04.2011 - 04.2016

Chief Artificer Air Electrical (JCO)

Indian Navy
02.2001 - 02.2011

Post Graduate Diploma in Business Administration - Customer Relationship Management

Symbiosis Centre For Distance Learning

Bachelor of Business Administration -

Madras University

Bachelor of Science - Aeronautics

Cochin University of Science And Technology

Diploma in Electrical and Electronics Engineering -

Seshasayee Institute of Technology

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ARUN KUMAR VKey Account Manager- Corporate Salary