Arun Narayan
Business Development
Denkanikottai
Summary
An individual who is highly motivated and driven, with the capability to provide prompt and precise advice, support, guidance, and training to both team members and individuals. With over 16 years of experience in various sales and customer service setups. A skilled Customer Service Professional and Salesperson who possesses exceptional work ethics and innovative ideas for generating revenue. Independent to work efficiently with minimal supervision, showcasing the ability to lead by example, meet targets, optimize best practices, and manage time effectively. I am currently seeking a position in a company that provides real opportunities for career advancement, where I can make a significant impact.
Overview
24
24
years of professional experience
6
6
Languages
Work History
Client Services Analyst
Rexera
04.2024 - Current
- Company Overview: Inspect HOA
- As a Client Servicing Analyst, I play a pivotal role in ensuring seamless communication between the organization and its clients
- Client Communication Management: Managing and responding to client emails and portal messages, ensuring clarity, professionalism, and adherence to company standards
- Message Review and Refinement: Reviewing messages from agents for tone and grammatical accuracy before responding to clients to maintain a professional image
- Gig Management Support: Overseeing processes related to gigs offered to agents through platforms like Craigslist and similar websites, ensuring efficient workflow and prompt resolution of any issues
- Escalation Handling: Addressing and resolving escalations raised by agents, particularly concerning pending payment inquiries, to uphold agent satisfaction and trust
- In this role, I contribute to enhancing client satisfaction and agent efficiency by ensuring clear communication and prompt resolution of issues
- Inspect HOA
- Skills: Customer service, Communication Skills, Time management, Computer literacy, Sales Support
Client Services / Sales Support
ThinkSmart Info Solutions LLC.
08.2019 - 04.2024
Sales Manager
We Dote Designs LLP
07.2017 - 07.2019
Assistant Sales Manager
HomeLane.com
12.2014 - 06.2017
Senior Customer Support Executive
Transgenez Solution & Engineering
01.2013 - 05.2014
Tax Specialist Mortgage Process
Indecomm Global Services
01.2011 - 01.2012
Senior Executive US Mortgage
SLK Global BPO Services
01.2008 - 01.2011
Sales Executive
M/s. Shiva Shakthi Enterprises
01.2001 - 01.2008
Education
Bachelors of Commerce - Currently pursuing 2nd Year Graduation
Diploma in Software Engineering - undefined
Aptech Computer Education
12th Std - Commerce
Sarvajanik Vidyalaya Daman
Daman, Daman & Diu10th Standard - undefined
Institute of Our Lady of Fatima
Daman, Daman & DiuSkills
Customer service
Personal Information
- Hobbies: Listening to Music, Watching Movies, Book reading, Meditation
- Father's Name: Late Shri T S Narayan
- Date of Birth: 06/19/78
Timeline
Client Services Analyst
Rexera
04.2024 - Current
Client Services / Sales Support
ThinkSmart Info Solutions LLC.
08.2019 - 04.2024
Sales Manager
We Dote Designs LLP
07.2017 - 07.2019
Assistant Sales Manager
HomeLane.com
12.2014 - 06.2017
Senior Customer Support Executive
Transgenez Solution & Engineering
01.2013 - 05.2014
Tax Specialist Mortgage Process
Indecomm Global Services
01.2011 - 01.2012
Senior Executive US Mortgage
SLK Global BPO Services
01.2008 - 01.2011
Sales Executive
M/s. Shiva Shakthi Enterprises
01.2001 - 01.2008
Diploma in Software Engineering - undefined
Aptech Computer Education
12th Std - Commerce
Sarvajanik Vidyalaya Daman
10th Standard - undefined
Institute of Our Lady of Fatima
Bachelors of Commerce - Currently pursuing 2nd Year Graduation
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