Arunkumar G
Retail Asset Operations Manager
Chennai
Summary
Experienced team manager with a proven track record of fostering positive relationships, instilling trust, and steering teams towards meeting organizational objectives. Skilled in facilitating collaboration across departments, collaborating with co-managers and senior executives. Recognized for exceptional training and mentoring abilities, contributing to the professional development of team members.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Lead, Retail Asset Operations - Mortgages
ICICI Bank
Chennai
05.2024 - Current
- Leading a team for evaluating the Pre Sanction activities for Mortgage Loan Application (KYC and Income documents checking, preparing CAM for Underwriting Analysis).
- Tray monitoring of loan applications (Prospect/Basic Data Entry/Financial Data Entry).
- Main roles and responsibilities to maintain TAT and FTR (First Time Right).
- Conducting daily work place meeting to discuss performance related issues or product and process updates.
- Review the loan files for completeness, identification of Missed documents and generating the condition list of Applications.
- Conducting training to sales team to achieve the FTR.
- Monthly productivity and rejection analysis and timely feedback to all team members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Handled team to increase FTR % for Affluent cases and to reduce TAT.
- Applications Used : ILENS ( ICICI Bank Lending Solutions).
Deputy Manager of Operations - ATM and Retail Asset
HDFC Bank
Krishnagiri
04.2013 - 04.2023
- Assisted in the timely implementation of new ATM and Cash recycler Machine installations, ensuring smooth integration into existing banking systems.
- Identify locations and deploy new Offsite ATM sites to increase revenue for the Bank.
- Identify potential Retail Branches and Offsite ATM locations in Tamilnadu and install Cash recycler machines to reduce footfall in Branches and increase the revenue.
- Handling card disputes and Customer complaints (Charge back, Pre Arbitration, Arbitration and Banking Ombudsman complaints regarding ATM and Cash deposit transactions).
- Timely account and GL account reconciliation.
- Processed Monthly vault and ATM audits with zero error rate.
- Established strong relationships with vendors to secure competitive pricing on parts, equipment, and services needed for the upkeep of ATMs.
- Reduced downtime for ATMs by conducting regular system checks and coordinating repairs with technicians.
- Optimized cash management processes to ensure adequate funds in each ATM, minimizing cash-out incidents.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Increased sales revenue by consistently meeting or exceeding assigned targets for new business acquisition and portfolio growth.
- Applications Used : Base24, Flexcube, CRM Next
Relationship Manager
IDBI Capital Markets & Securities
06.2011 - 03.2013
- Organized office operations, leading daily activities and controlling correspondence.
- Streamlined the new account opening process, reducing client wait time and enhancing the overall experience.
- Enhanced customer satisfaction by efficiently opening new accounts and providing exceptional service.
- Elevated overall branch performance by actively participating in cross-selling initiatives that resulted in new accounts opened and additional services utilized by clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Oversaw equity, IPO, commodity, and derivatives trades.
- Educated clients on equity markets and investment strategies, empowering them to make well-informed decisions.
Executive Dealer
Geojit BNP Paribas Financial Services
12.2009 - 05.2011
- Managed risk effectively through diligent monitoring of market trends and client portfolios.
- Achieved high client satisfaction by providing timely and accurate equity trading services.
- Educated clients on equity markets and investment strategies, empowering them to make well-informed decisions.
- Attained a high level of product knowledge by staying current on market news and attending relevant training sessions.
- Maintained compliance with industry regulations, safeguarding both firm and client interests.
- Enhanced client satisfaction by delivering engaging and impactful platform presentations for online trading platform.
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Facilitated smooth account opening processes by gathering necessary documentation and accurately inputting customer information into the system.
- Supported sales team with accurate data analysis, enabling informed decision-making and increased revenue generation.
Education
MBA - Finance And HR
Anna University
Chennai 07.2007 - 06.2009
Bachelor of Science - Mathematics
Periyar University
Krishnagiri 01.2003 - 04.2006
Skills
- Prioritization and scheduling
- Financial account reconciliation
- Operational efficiency management
- Task prioritization
- Informed decision-making
- Team leadership
- Flexible problem-solving
- Collaborative teamwork
Timeline
Team Lead, Retail Asset Operations - Mortgages
ICICI Bank
05.2024 - Current
Deputy Manager of Operations - ATM and Retail Asset
HDFC Bank
04.2013 - 04.2023
Relationship Manager
IDBI Capital Markets & Securities
06.2011 - 03.2013
Executive Dealer
Geojit BNP Paribas Financial Services
12.2009 - 05.2011
MBA - Finance And HR
Anna University
07.2007 - 06.2009
Bachelor of Science - Mathematics
Periyar University
01.2003 - 04.2006
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