Arunkumar K
Manager Operations
Sivaganga
Summary
Dynamic operations leader with a proven track record in Hospital industry, enhancing efficiency through innovative training programs and cross-functional team coordination. Skilled in problem-solving and resource management, I successfully streamlined workflows, resulting in improved service delivery and increased revenue growth. Committed to fostering organizational development and team performance.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Cluster Head Operations
DR SKS Memorial Eye Hospital Pvt Ltd
06.2024 - Current
- Oversaw daily operations, ensuring alignment with organizational goals and operational efficiency across multiple departments.
- Handling the team size of 60 nos and 6 Doctors
- Developed and implemented training programs for new staff members, enhancing team performance and service delivery standards.
- Monitored compliance with safety and quality regulations, conducting regular audits to maintain high operational standards.
- Streamlined workflow processes by analyzing existing systems, identifying areas for improvement, and applying best practices in resource management.
- Oversaw budget management and resource allocation , ensuring alignment with organizational goals and fiscal responsibility.
- Led cross-functional teams to develop and implement strategic business plans, enhancing overall operational efficiency and market reach.
- Conducted regular performance assessments of team members, providing constructive feedback and fostering professional development through targeted training programs.
- Maximized revenue growth with strategic planning, market analysis, and targeted marketing campaigns.
Administrative Manager
GTN Group
01.2018 - 11.2022
- Managed daily administrative operations, ensuring efficient workflow and effective communication across departments.
- Developed and implemented office policies and procedures, enhancing overall organizational effectiveness.
- Oversaw scheduling of meetings and events, coordinating with all departments to ensure smooth execution and resource allocation.
- Maintained financial records, prepared budgets, and monitored expenditures to support fiscal responsibility within the organization.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated office events, seminars and meetings for staff and clients.
Front Office Manager
NG Hospital
07.2016 - 10.2017
- Managed daily front office operations, ensuring seamless Patient registration process and Doctors assign while maintaining high levels of customer satisfaction.
- Supervised and trained front desk staff, fostering a collaborative environment that enhanced team performance and service delivery.
- Implemented efficient scheduling systems for staff shifts, optimizing coverage to meet peak demand periods while balancing labor costs.
- Monitored inventory levels of office supplies and amenities, coordinating timely reorders to prevent shortages and enhance guest experience.
- Addressed patient inquiries and complaints promptly, utilizing effective problem-solving skills to resolve issues and uphold hospital standards.
- Conducted regular audits of front office procedures, identifying areas for improvement that led to enhanced operational efficiency and patient satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Assistant Manager of Operations
Vasan Health Care Pvt Ltd
06.2010 - 05.2016
- Led cross-functional teams to streamline operational workflows and enhance service delivery efficiency.
- Implemented process improvements that reduced turnaround times for key operational tasks, resulting in increased customer satisfaction.
- Trained and mentored new staff on standard operating procedures and best practices to ensure consistency in operations.
- Coordinated With Marketing Executives for Camp activities.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Collaborated with cross-functional teams to improve communication and facilitate smooth operational transitions.
- Developed training programs for staff on new tools and systems, contributing to enhanced operational capabilities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Education
Bachelor of Science - Computer Science
J.J College of Arts And Science
Pudukkottai, India 04.2001 -
MBA - Human Resources Management And Marketing
Tamil Nadu College of Engineering
Coimbatore, India 04.2001 -
Skills
Innovation and creativity
Organizational development
Human resources management
Cross-functional team coordination
Operations management
Problem-solving
Time management
Multitasking
Teamwork and coordination
Decision-making
Timeline
Cluster Head Operations
DR SKS Memorial Eye Hospital Pvt Ltd
06.2024 - Current
Administrative Manager
GTN Group
01.2018 - 11.2022
Front Office Manager
NG Hospital
07.2016 - 10.2017
Assistant Manager of Operations
Vasan Health Care Pvt Ltd
06.2010 - 05.2016
Bachelor of Science - Computer Science
J.J College of Arts And Science
04.2001 -
MBA - Human Resources Management And Marketing
Tamil Nadu College of Engineering
04.2001 -
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