Arunkumar Ravichandran
Chennai
Summary
- Strategic, focused and results driven Salesforce Business Analyst with 9.5 years of I.T Experience
- Proficient in gathering user requirements, conducting gap analysis, and translating business needs into technical specifications.
- Skilled in configuring Salesforce platforms, including Sales Cloud, Service Cloud, Pardot to optimize workflows and enhance user experience.
- Adept at collaborating with cross-functional teams to ensure successful project delivery, providing end-user training, and supporting post-implementation activities.
- Connect with stakeholders and business partners to discuss the customer requirements and related problems.
- Looking for a career where I can contribute to an inspired team, solve problems, and improve the end-user experience with the Salesforce product.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Salesforce Business Analyst
Preqin
06.2020 - Current
- Improved Salesforce efficiency by identifying and implementing process improvements, increasing overall revenue by 30%.
- Ensured data integrity by enforcing strict validation rules and maintaining clean data practices
- Optimized lead generation efforts, integrating marketing automation tools within Salesforce platform
- Improved user adoption rates with targeted training sessions and customized user documentation
- Solved complex business problems through effective requirement gathering and gap analysis techniques
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs
- Managed end-to-end project delivery, from requirements gathering to post-deployment support.
Software Development Engineer in Test
OFS
02.2019 - 03.2020
- Drove higher code quality standards, mentoring junior developers in best practices for writing maintainable code
- Enabled faster issue resolution by creating clear and concise bug reports with detailed steps for reproduction
- Performed Agile testing, review stories, and participated in Daily Scrum, Iteration, planning, and Release Planning meeting
- Regression testing was performed after each build release and Regression suites built using Protractor which reduced regression test effort by 80%.
- Well versed with various testing stages/levels/phases, testing types, testing techniques and quality work products
- Expert in using bug tracking tool JIRA, Quality Center & Test Rail.
Software Test Engineer
Accenture
05.2015 - 02.2019
- Assessed & analyzed user stories and participated in Sprint planning, Review sessions & Scrum Meetings and developed Test scenarios, Test cases, Test data, Test reports
- Reduced project delivery time by implementing automated testing frameworks and tools
- Advanced professional development by maintaining up-to-date knowledge of industry trends and advancements in software testing methodologies
- Managed extensively work assignments for QA organization including off‑shore & onshore team
- Worked closely with engineers to architect and developed best technical design and testing approach and performed Functional testing as per user stories and performed Integration Testing and System.
Education
Bachelor of Engineering - EEE
Anna University Chennai
Tamilnadu, India05.2014
Skills
- Salesforce Product Expertise
- Requirements Gathering
- Data Management
- Business Process Mapping
- Project Management
- Salesforce Administration
- Automated testing (Selenium, Protractor, Puppeteer, Postman, CyPress)
- Functional Testing &Test Reporting
- Programming Languages: Java, C#, NET
Certification
- Salesforce Admin
- Salesforce Business Analyst
- Salesforce Associate
- Microsoft . NET MVC
- TOSCA
Accomplishments
- Awarded as "BEST QA" in 2021 Q1 awards(Preqin).
- Collaborated with team of 8 in the development of Salesforce Multi-Year Deal, Billing Approval, Pricing enhancement projects.
- Represented Accenture team for 2 months in Onshore client location for a critical release.
- Represented Accenture for 2 months in another vendor location for project Transition.
- Supervised team of 5 staff members.
Languages
Tamil
English
Telugu
Personal Information
- Date of Birth: 04/24/1993
- Nationality: Indian
- Marital Status: Married
- Residential Address: No.1, Iyyappan Nagar, 1st cross street, Ayappakkam. Chennai 600077
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Volunteering
Travel
Learning languages
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Salesforce Business Analyst
Preqin
06.2020 - Current
Software Development Engineer in Test
OFS
02.2019 - 03.2020
Software Test Engineer
Accenture
05.2015 - 02.2019
Bachelor of Engineering - EEE
Anna University Chennai
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