Arun Kumar S

Order To Cash (Billing and Invoicing)

• Processed utility invoices accurately and in timely manner, ensuring compliance with regulatory requirements.
• Verified invoice details, such as meter readings and consumption rates, to ensure accuracy.
• Addressed customer inquiries and concerns regarding billing, resolving issues promptly and professionally.
• Coordinated with internal teams, such as metering and customer service, to resolve billing discrepancies.
• Generated and maintained billing records and documentation.
• Coordinated workflows and delegated tasks for bill checking and credit note process.
• Participated in audits to ensure billing accuracy and compliance with regulatory standards.
• Utilized billing software and systems to process invoices and manage billing information.

Order Management (Order Processing and Fulfillment)

• Managed end-to-end order processing cycle, including order entry, verification, and fulfillment.
• Coordinated with logistics and shipping teams to ensure on-time delivery of orders.
• Resolved customer inquiries and issues related to orders.
• Oversaw order fulfillment operations to ensure orders were processed and shipped on time.
• Monitored order status and communicated updates to customers as needed.
• Coordinated with sales teams to confirm order details and pricing.
• Created and maintained quotations for customers, ensuring pricing and terms were accurate and competitive.