Arun Prakash S

ICM [Internal Complaint Management]

• Acknowledging and systematically processing customer complaints received within the warranty period. This includes thoroughly reviewing, assessing, and addressing each complaint in accordance with the warranty policies, ensuring prompt resolution for the customer satisfaction.
• Categorization of complaints.
• Seeking immediate corrective action to support the customer in response to their product failure/process failure.
• Requesting and coordinating with the relevant team to investigate and determine the root cause of the failure.
• Preparation of 8D reports.
• Requesting the relevant team to develop and implement a Corrective and Preventive Action (CAPA) based on the determined root cause.
• Creating reports for the management to emphasize the recurring material failures/process failure, along with proposed solutions for process improvements.

Creation of Bill of materials [BOM]

• Creation of quotation with respect to customer application & specification.
• Provides technical assistance to sales and customers on specific applications.
• Focus on commercial and technical feasibility of the proposals.
• Provides technical training and arranges knowledge transfer to the Team for the specific products/applications.

Cross referencing

• Suggesting a 1-to-1 or the closest equivalent replacement for materials or products from other manufacturers or competitors, in alignment with Festo specifications, ensuring global compatibility and support.
• Providing Spares assistance along with repair guideless to the customer
• Giving technical assistance to customer regarding specification, required accessories along with operating instructions.

• Processing of purchase order and amendments.
• Following up with internal team regarding pick listing & delivery of goods.
• Preparation of quotation Based on RFQ.

● Involved in the production of fiber components and operations within the paint shop.

● Prepare production reports detailing the quantities of defective and flawless products.