Arvind K

Process : Loss Mitigation - FE-QA Closing (Active), Wholesale Closing.

• Leading a team of 10 members, driving performance and ensuring alignment with organizational goals.
• Conducting certification training for new hires, tracking progress, and reporting training status to management and client.
• Managing escalation emails and coordinating with relevant parties to ensure timely issue resolution.
• Preparing and publishing FE QA reports for management and clients, ensuring transparency in performance metrics.
• Developing process guides and flowcharts to support team training and standardize procedures.
• Enhanced team performance through ongoing coaching, feedback, and skill development opportunities.
• Maintaining comprehensive quality, production, and attendance reports, ensuring accurate records
• Monitoring the FE QA dashboard/Current SFTP and working on assignment
• Sending daily production and quality reports to both management and team, ensuring consistent communication.

Process: End to End Closing. (2 years as Associate and 1 year as a Team Lead)

• Managed a team of 18 ensuring operational efficiency and achievement of targets.
• Conducted process training for new hires, preparing training status reports for management.
• Designed and updated process manuals, flowcharts, and trackers to streamline operations.
• Monitored team quality and production performance, providing actionable feedback.
• Prepared and shared reports on closing quality, and production with management and clients.
• Addressed and resolved escalation emails by coordinating with relevant stakeholders.
• Maintained key administrative trackers, including leaves, quality, and production metrics.
• Organized daily team huddles to provide updates, address concerns, and align on goals.

Process: Ohio Typing & Title Search.

• Conducted property and owner searches in Ohio using Title Point, Data Tree, Data Trace, Netronline, and Citrix.
• Analyzed legal documents (Deeds, Mortgages, Liens, etc.) to verify ownership and legal descriptions.
• Identified tax status, assessed values, and ensured no title restrictions.
• Generated preliminary reports and created final commitments and policies based on findings.