Arvindh Sarangapani

PERFORMANCE MANAGEMENT

• Handle performance appraisals end-to end in India and support the US HR team in running the PA process smoothly.
• Providing coaching and guidance to People Managers on Progressive Discipline Process, expectation setting, feedback, and counseling.
• Assisting in documenting and reviewing Performance Development Plans (PDPs), ensuring compliance with HR Matters Management.
• Serving as a Subject Matter Expert (SME) for the Cornerstone Performance Management Tool, facilitating goal setting and review processes for technical employees in North America and India.

EMPLOYEE ENGAGEMENT & RETENTION

• Actively identifying opportunities to influence business decisions related to colleague transfers, promotions, and terminations.
• Collaborating closely with Senior HR Managers to track and implement action plans for groups with low retention scores and Voice of Employee (VOE) feedback.
• Conducting quarterly meetings with identified groups to gather feedback and facilitate course corrections with Practice Leaders.
• Serving as an employee champion and organization ambassador, providing guidance on HR initiatives and policy interpretation.

RISK MITIGATION, EMPLOYEE RELATIONS & COMPLIANCE

Liaising with the Legal Team on documentation and advice regarding disciplinary issues and absconding cases.

• Serving as the primary HR point of contact for legal counsel and addressing behaviors inconsistent with organizational values, ensuring adherence to compliance standards.

REWARDS AND RECOGNITION

• Overseeing end-to-end Actalent India R&R initiatives, emphasizing the importance of timely recognition.
• Partnering with Delivery teams to organize and execute monthly recognition programs, driving continuous improvement in the R&R process.

PEOPLE MANAGEMENT

• Supervising and guiding a Senior Executive HR who assists in operational tasks.
• Providing mentorship and support to enhance their skills and performance.
• Conducting regular performance evaluations and providing constructive feedback for continuous improvement.

• Implementing employee surveys and questionnaires; to help management in analysis and action planning based on survey results
• Responsible for onboarding, employee engagement and collaborating with the recruitment team in hiring associates based on business forecasts.
• Partnering with business leaders and other support functions to maintain a highly motivated and engaged workforce
• Implemented new policies, procedures and programs in support of Business
• First point of contact for all employee grievances and to conduct necessary investigations.
• MIS support for Attrition analysis, includes- analyzing Exit interview , observe trends and highlight important aspects, prepare and publish dashboards
• Drive engagement initiatives like – New hire Buddy/ mentoring program, Voice of Employee, Round tables and R&Rs
• Conduct Career path sessions/ initiatives
• Support the L&D team in conducting training needs assessment for employees across levels
• Conducted regular vendor audits to ensure labor compliance.
• Responsible for statutory compliance
• Organizing Employee Engagement Events/CSR activities/Employee Welfare camps

Handled a 40 member team; lead end-to-end process, people, and stakeholder and customer management, continuous improvement in metrics, SLA and automation, escalations management, 24/7 telephone, e-mail, chat or online support to customers, training & performance management of direct reports.

Responsibilities include
▪ Maintaining client confidentiality and updating daily status to client/ internal team.
▪ Monitoring day-to-day deliverables within the agreed Turn Around Time (TAT).
▪ Attending client and internal queries; meeting client requirements as per Service Level Agreements (SLA) in terms of quality and TAT.
▪ Ensuring SLAs for the process are met as agreed upon with the client.
▪ Utilizing Lean Sigma Six tools and practice to drive efficient processes and innovation to deliver world class employee experience.
▪ Reviewing and analyzing performance reports against targets on a weekly/ monthly basis with team managers &with client and investigating causes for performance deviations.