Ash Gascoigne
Knoxville
Summary
Dynamic sales professional with proven success at Yelp, excelling in lead generation and customer relationship management. Adept at negotiating favorable terms, resulting in increased revenue. Strong communicator and team leader, committed to fostering client satisfaction and driving sales growth through strategic initiatives and attentive service.
Overview
17
17
years of professional experience
Work History
Account Executive
Yelp - San Francisco
Knoxville
08.2024 - Current
- Maintained detailed account records and contact logs to enhance sales efficiency.
- Generated sales through outbound calls and lead follow-up using effective scripts.
- Conducted daily cold calls and emails to prospective clients, creating new sales opportunities.
- Provided customers with comprehensive product information, pricing, and availability details.
- Ensured compliance with all relevant laws and regulations regarding selling practices.
Sales Representative
DHL
Swindon
05.2019 - 04.2024
- Prospected and acquired new clients for DHL's courier services, demonstrating the value proposition of our offerings.
- Utilized effective negotiation skills to secure favorable terms and agreements with clients, resulting in increased revenue and market share.
- Implemented strategic retention initiatives to foster long-term relationships with existing clients, ensuring high levels of satisfaction and loyalty.
- Worked with internal teams to address client needs and resolve any issues promptly, maintaining a high level of service delivery.
- Provided regular reports and updates on sales activities, market trends, and competitor analysis to management, contributing to informed decision-making processes.
Bar Manager
O'Hagan's Irish Bar
Auckland
04.2017 - 03.2019
- Managed a dynamic team of bartenders, servers, and support staff, ensuring smooth and efficient workflow during peak hours.
- Developed and implemented innovative strategies to optimize inventory management, minimize waste, and control costs while maintaining quality standards.
- Orchestrated staff training programs to uphold service excellence and promote product knowledge, resulting in enhanced customer satisfaction and repeat business.
- Fostered a positive work environment by providing leadership, guidance, and support to team members, fostering a cohesive and motivated workforce.
- Implemented marketing initiatives and promotional events to attract new patrons and drive sales, contributing to the establishment's profitability and success.
Sales Representative
ED2GO
Melbourne
10.2015 - 04.2017
- Represented ED2GO in promoting educational products and services to schools, educators, and educational institutions.
- Utilized consultative selling techniques to understand the unique needs and challenges of clients and provide tailored solutions.
- Demonstrated expertise in articulating the value proposition of ED2GO's offerings, effectively overcoming objections and closing sales.
- Provided ongoing support and assistance to clients, serving as a trusted advisor and resource to help them achieve their educational objectives.
- Maintained accurate records of sales activities, client interactions, and market feedback, leveraging insights to refine sales strategies and drive continuous improvement.
Customer Service Manager
Nationwide Building Society
Swindon
07.2011 - 07.2015
- Company Overview: UK's largest Building Society
- Managed the Bereavement Helpdesk for the UK's largest Building Society, overseeing a team of customer service representatives responsible for handling sensitive inquiries and providing support to bereaved customers.
- Provided leadership and guidance to the helpdesk team, fostering a supportive and empathetic work environment while driving performance and productivity.
- Conducted regular training sessions and performance evaluations to enhance team members' skills and capabilities in handling delicate customer interactions with professionalism and empathy.
- Ensured quality assurance measures and performance metrics to monitor and evaluate service delivery standards, identifying areas for improvement and implementing corrective actions as needed.
- UK's largest Building Society
Senior Advisor
Nationwide Building Society
Swindon
02.2008 - 07.2011
- Company Overview: UK's largest Building Society
- Assisted in the management of the Bereavement Helpdesk for the UK's largest Building Society, supporting the Customer Service Manager in overseeing a team of customer service representatives dedicated to handling sensitive inquiries related to bereavement.
- Played a key role in implementing and enforcing policies and procedures to ensure compassionate and efficient handling of bereavement-related matters, maintaining high levels of customer satisfaction and compliance with regulatory standards.
- Worked closely with the Customer Service Manager, including legal, compliance, and operations, to address complex customer cases, resolve issues, and implement process improvements.
- UK's largest Building Society
Education
Merit - Public Services
New College
Swindon, UK06-2007
High School Diploma -
Churchfields
Swindon05-2005
Skills
- Sales forecasting
- Customer relationship management
- Lead generation
- Negotiation skills
- Cold calling
- Market analysis
- Compliance regulations
- Account management
- Team collaboration
- Problem solving
- Active listening
- Effective communication
- Time management
- Multitasking
- Product knowledge
- Attention to detail
- Customer service
- Professionalism
- Staff management
- Team leadership
- Excellent communication
References
References available upon request.
Timeline
Account Executive
Yelp - San Francisco
08.2024 - Current
Sales Representative
DHL
05.2019 - 04.2024
Bar Manager
O'Hagan's Irish Bar
04.2017 - 03.2019
Sales Representative
ED2GO
10.2015 - 04.2017
Customer Service Manager
Nationwide Building Society
07.2011 - 07.2015
Senior Advisor
Nationwide Building Society
02.2008 - 07.2011
Merit - Public Services
New College
High School Diploma -
Churchfields
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