Ashauna Price
Jackson
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
5
5
years of professional experience
Work History
TECHNICAL SUPPORT REPRESENTATIVE
Kelly Connect
07.2021 - 12.2024
- Handled customer service issues by providing guidance or escalating for advanced support
- Assisted customers with various types of technical issues via email, live chat and telephone
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Demonstrated advanced product knowledge to solve customer issues
- Remote
CUSTOMER SERVICE SPECIALIST
Apria Healthcare
01.2020 - 07.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Documented customer correspondence in CRM to track requests, problems and solutions
- Upheld quality control policies and procedures to increase customer satisfaction
- Used proven techniques to de-escalate angry customers during telephone interactions
- Remote
Education
Associate Of Applied Business - Administrative Professional
Jackson State Community College
Jackson, TN05.2020
High School Diploma - undefined
South Side High School
Jackson, TN05.2018
Skills
- Microsoft Office Specialist (MOS) Master
- Customer Service
- Process Optimization
- Customer Relations
- Data Evaluation
- Good Communication Skills
- Hardware Diagnostics
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
Kelly Connect
07.2021 - 12.2024
CUSTOMER SERVICE SPECIALIST
Apria Healthcare
01.2020 - 07.2021
High School Diploma - undefined
South Side High School
Associate Of Applied Business - Administrative Professional
Jackson State Community College
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