Summary
Overview
Work History
Education
Skills
Timeline
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Ashely Horton

Memphis,TN

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in order fulfillment and team leadership. Proven ability to enhance customer satisfaction through meticulous attention to detail and efficient shipment preparation. Skilled in material handling and fostering teamwork, consistently achieving productivity goals while maintaining high safety standards.

Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.

Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.

Professional fulfillment specialist with proven track record of enhancing warehouse efficiency and accuracy in order processing. Known for strong focus on team collaboration and achieving results, while adapting to changing operational needs. Reliable and flexible, skilled in inventory management and problem-solving.

Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.

Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.

Overview

7
7
years of professional experience

Work History

Fulfillment Associate

Amazon
06.2023 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Prepared and checked outbound shipments for accuracy.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Safely and securely loaded items to prevent damage during transport.

Clerk

Nike Warehouse
03.2021 - 12.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Call Center Representative

Pizza Hut
07.2018 - 04.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Education

High School Diploma -

Hamilton High School
Memphis, TN
05.2016

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Flexible schedule
  • Order picking skills
  • Quality control
  • Pallet jack proficiency
  • Relationship building
  • Material handling
  • Packing efficiency
  • Sorting and organizing
  • Order execution
  • Palletizing
  • Product picking
  • Warehouse safety
  • Shipment preparation
  • Shipment receiving
  • Shipment loading
  • Data entry
  • Schedule coordination
  • Order processing
  • Shipping and receiving
  • Staff scheduling
  • Shipping procedures
  • Team leadership
  • Time management

Timeline

Fulfillment Associate

Amazon
06.2023 - Current

Clerk

Nike Warehouse
03.2021 - 12.2021

Call Center Representative

Pizza Hut
07.2018 - 04.2020

High School Diploma -

Hamilton High School

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Ashely Horton