Asher White
Memphis
Summary
Experienced with handling customer interactions and resolving issues promptly. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Claims Support Rep- Home
AAS LLC
06.2022 - Current
- Ensured compliance with company policies and industry regulations during all stages of the claims process.
- Improved customer satisfaction through timely resolution of claim-related inquiries.
- Managed high volumes of incoming calls, demonstrating excellent multitasking skills under pressure.
- Streamlined claim processing by efficiently managing and organizing documentation.
- Reduced claim-processing time with accurate data entry and thorough review of relevant information.
Collections Account Representative
American Financial
08.2019 - 03.2022
- Enhanced client relationships by managing payment schedules and communication effectively.
- Executed legal proceedings for account status compliance with FDCPA regulations.
- Resolved debts through effective communication with customers regarding delinquent accounts.
- Identified potential problem accounts, employing techniques to ensure FDCPA compliance.
- Developed repeat business opportunities by fostering strong client development initiatives.
Scheduling Coordinator
Smile Direct Club
01.2018 - 08.2019
- Enhanced operational decisions by completing detailed 24-hour production logs.
- Resolved supply issues with innovative solutions, preventing delays and missed targets.
- Ensured timely production by scheduling material deliveries according to deadlines.
- Provided production updates through weekly status reports for management review.
- Coordinated with vendors to maintain material supply and meet operational deadlines.
- Preserved customer satisfaction by effectively communicating and negotiating service issues.
Administrative Assistant
Medline Industries
02.2016 - 07.2019
- Ensured accurate documentation and records to minimize processing errors.
- Trained new employees on administrative procedures and company performance standards.
- Drafted and reviewed internal memos and external correspondence for senior management.
- Maintained office inventory by restocking supplies and placing timely purchase orders.
- Developed engaging PowerPoint presentations to support business development initiatives.
- Coordinated with vendors and contractors to ensure effective order fulfillment.
Education
High School Diploma -
Freedom Preparatory High School
Memphis, TN05-2019
No Degree - Psychology (Major)
University Of Arizona Global Campus
San Diego, California 10-2021
No Degree - Nursing (Major)
Delta Tech
Southaven, Mississippi08-2028
Skills
- Claims processing
- Microsoft office
- Typing speed
- Time management
- Decision-making
- Team collaboration
- Conflict resolution
Timeline
Claims Support Rep- Home
AAS LLC
06.2022 - Current
Collections Account Representative
American Financial
08.2019 - 03.2022
Scheduling Coordinator
Smile Direct Club
01.2018 - 08.2019
Administrative Assistant
Medline Industries
02.2016 - 07.2019
High School Diploma -
Freedom Preparatory High School
No Degree - Psychology (Major)
University Of Arizona Global Campus
No Degree - Nursing (Major)
Delta Tech