Technical & Platform Support
Critical Thinking & Problem-solving abilities
Agile & Scrum Methodologies
Requirements Gathering & Documentation
Incident Analysis & Problem Resolution
Adaptability and Flexibility
Ashfia Fathima
Production Analyst
Chennai
Summary
Results-oriented and data-driven technology professional with over 3 years of experience in software development, transitioning into a Production Analyst role. Proven expertise in application support, production management, stakeholder management and platform resilience in an Agile and DevOps environment. Strong ability to collaborate with cross-functional teams, ensuring seamless deployments, automation, and continuous integration & delivery (CI/CD).
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Senior Software Engineer
Rheinbrucke IT Consulting
01.2024 - 06.2024
- Provided technical support and production management for large-scale applications, ensuring seamless deployments and high availability.
- Collaborated with cross-functional teams to define system requirements, troubleshoot issues, and optimize platform performance.
- Automated deployments and integrated CI/CD pipelines, improving release efficiency and reducing system downtime.
- Analyzed recurring platform incidents, identifying root causes and implementing service improvements.
- Enhanced software functionality by identifying and resolving complex technical issues.
Software Engineer
Royal Cyber Inc
02.2023 - 12.2023
- Integrated and supported new application technologies, enhancing system capabilities and stability.
- Developed a custom Mirakl connector for Frontastic, improving marketplace integration and operational efficiency.
- Worked closely with feature teams to deploy applications efficiently and resolve potential production issues.
- Identified and resolved UI & backend performance bottlenecks, improving system responsiveness.
- Provided technical guidance to junior engineers, fostering a culture of continuous learning and process improvement.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Professional Coding Consultant
Whitehat Jr
10.2020 - 01.2023
- Delivered technical training and mentoring, enabling 30+ junior developers to improve their software development skills.
- Guided students through problem-solving techniques and best coding practices.
- Fostered a strong understanding of software architecture, debugging, and testing methodologies.
- Developed customized training materials, resulting in improved coder performance and reduced error rates.
Education
Masters of Technology - Technology Management, India
Kumaraguru College of Technology
Coimbatore, India 09.2020 - 07.2022
Bachelor of Engineering, India - Robotics And Automation
PSG College of Technology, India
Coimbatore, India 07.2015 - 05.2019
Skills
Software
JavaScript, TypeScript, React, HTML, CSS
Commercetools & Frontend, Mirakl,Contentful
JIRA, Azure DevOps, Git, Postman,Visual Studio, Confluence
Certification
Project Management: Basics for Success, Coursera
07-2021
Product Management: An Introduction
10-2024
Product Management: Foundations & Stakeholder Collaboration
10-2024
Product Management: Initial Product Strategy and Plan
01-2025
Timeline
Product Management: Initial Product Strategy and Plan
01-2025
Product Management: An Introduction
10-2024
Product Management: Foundations & Stakeholder Collaboration
10-2024
Senior Software Engineer
Rheinbrucke IT Consulting
01.2024 - 06.2024
Software Engineer
Royal Cyber Inc
02.2023 - 12.2023
Project Management: Basics for Success, Coursera
07-2021
Professional Coding Consultant
Whitehat Jr
10.2020 - 01.2023
Masters of Technology - Technology Management, India
Kumaraguru College of Technology
09.2020 - 07.2022
Bachelor of Engineering, India - Robotics And Automation
PSG College of Technology, India
07.2015 - 05.2019
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