Ashlee Hobbs
Ooltewah,TN
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Demonstrated expertise in cash handling and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in fostering collaboration and achieving results through effective time management and self-discipline. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Crew Member
Dunkin' Donuts
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Shift Leader
Dunkin' Donuts
02.2024 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Delivery Driver
Spark
06.2019 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Owner
Residential/commercial Cleaning Service
01.2001 - 05.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Deputy Clerk
Hamilton County Criminal Court Clerks Office
11.2006 - 04.2011
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
- Maintained filing system and organized customer documents for easy retrieval of information.
Inventory Specialist
Allstate Building Products
12.2003 - 01.2005
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
Associate of Applied Science - Business
Chattanooga State Community College
Chattanooga, TN05.2026
GED -
Ooltewah High School
Ooltewah, TN05.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Safe Food Handling
- Drive-Thru Operations
- Food Preparation
Timeline
Crew Member
Dunkin' Donuts
06.2024 - Current
Shift Leader
Dunkin' Donuts
02.2024 - 06.2024
Delivery Driver
Spark
06.2019 - 05.2022
Deputy Clerk
Hamilton County Criminal Court Clerks Office
11.2006 - 04.2011
Inventory Specialist
Allstate Building Products
12.2003 - 01.2005
Owner
Residential/commercial Cleaning Service
01.2001 - 05.2022
Associate of Applied Science - Business
Chattanooga State Community College
GED -
Ooltewah High School
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