Ashley Artrip
Erwin
Summary
Dedicated title processing clerk with a strong background in documentation review and multitasking. Expertise in managing title transactions and financial records ensures operational efficiency and compliance with state regulations.
Overview
17
17
years of professional experience
Work History
Tag and Title Clerk Bookkeeper
Unicoi County Courthouse
Erwin, TN
08.2021 - Current
- Performed routine data entry or document management.
- Processed accounts payable and receivable, ensuring timely payments and accurate record-keeping.
- Reconciled bank statements and financial discrepancies to maintain accurate financial records.
- Developed organized filing systems for invoices, receipts, and other financial documents to enhance retrieval efficiency.
- Processed vehicle titles and registrations, ensuring compliance with state regulations.
- Maintained accurate records of title transactions in management software.
- Assisted customers in understanding title requirements and procedures.
- Coordinated with dealers to streamline title transfer processes and resolve discrepancies.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
Pizza Maker
Rocky's Pizza
Erwin, TN
10.2017 - Current
- Developed efficient workflows to reduce preparation time and enhance service speed.
- Maintained cleanliness and organization of kitchen area in compliance with health regulations.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Service Assistant
Friendship Hyundai Of Johnson City
Johnson City, TN
05.2021 - 08.2021
- Assisted customers with inquiries, enhancing overall satisfaction and service efficiency.
- Coordinated service appointments, optimizing workflow and reducing wait times for clients.
- Maintained accurate records of service history, supporting data integrity for customer interactions.
- Monitored inventory levels of automotive parts, ensuring timely replenishment and resource availability.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Customer Experience Officer
Bank of Tennessee
Erwin, TN
09.2017 - 05.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing personalized service and resolving issues promptly.
- Balanced cash drawers daily, maintaining accuracy in financial reporting and minimizing discrepancies.
- Trained new tellers on operational procedures and customer service best practices, enhancing team performance.
- Implemented process improvements to streamline transaction handling, increasing overall efficiency of branch operations.
- Monitored and reported suspicious activities to maintain security and protect against fraud risks.
- Developed strong relationships with customers, fostering loyalty and promoting bank products effectively.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Waitress
Maple Grove
Unicoi, TN
05.2011 - 12.2019
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service standards to uphold quality.
- Collaborated with kitchen staff to coordinate meal timing and special requests for optimal service flow.
- Implemented suggestions for improving workflow, resulting in reduced wait times during peak hours.
- Resolved customer complaints promptly, maintaining a positive atmosphere and encouraging guest loyalty.
- Assisted in inventory management by tracking supplies and reporting shortages to ensure operational continuity.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment for patrons.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Loan Officer
Sun Loan Company
Johnson City, TN
01.2017 - 09.2017
- Assessed borrower creditworthiness by analyzing financial documents and credit reports.
- Educated clients on available loan products, terms, and conditions to facilitate informed decisions.
- Collaborated with underwriters to resolve discrepancies and ensure accurate loan approvals.
- Conducted market research to identify competitive lending trends and inform product development strategies.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Bank Teller
First Bank & Trust Company
Johnson City, TN
01.2015 - 01.2017
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Assistant Store Manager
Maurices
Kingsport, TN
09.2013 - 12.2015
- Led daily operations to enhance customer service and ensure store efficiency.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented visual merchandising strategies to optimize store presentations.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Developed staff schedules to meet operational needs while maximizing productivity.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Associate
Maurices
Johnson City, TN
01.2010 - 09.2013
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in visual merchandising efforts to create appealing store displays and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to maintain store cleanliness and organization, fostering a welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria's Secret
Johnson City, TN
09.2009 - 05.2011
- Led promotional events, engaging customers and increasing foot traffic through effective marketing initiatives.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
New York & Company
Johnson City, TN
11.2009 - 11.2010
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Fashion Merchandising
East Tennessee State University
Johnson City, TNHigh School Diploma -
Unicoi County High School
Erwin, TN05-2009
Skills
- Title processing
- Filing systems
- Document verification
- Deadline management
- Notary services
- Vehicle registration
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Money handling
- Documentation review
Timeline
Tag and Title Clerk Bookkeeper
Unicoi County Courthouse
08.2021 - Current
Service Assistant
Friendship Hyundai Of Johnson City
05.2021 - 08.2021
Pizza Maker
Rocky's Pizza
10.2017 - Current
Customer Experience Officer
Bank of Tennessee
09.2017 - 05.2021
Loan Officer
Sun Loan Company
01.2017 - 09.2017
Bank Teller
First Bank & Trust Company
01.2015 - 01.2017
Assistant Store Manager
Maurices
09.2013 - 12.2015
Waitress
Maple Grove
05.2011 - 12.2019
Sales Associate
Maurices
01.2010 - 09.2013
Sales Associate
New York & Company
11.2009 - 11.2010
Sales Associate
Victoria's Secret
09.2009 - 05.2011
Fashion Merchandising
East Tennessee State University
High School Diploma -
Unicoi County High School