- Interior Design
- Crafting and DIY Projects
- Music
- Photography
- Cooking/Baking
- Community Cleanup
- Volunteer Work
- DIY and Home Improvement
- Woodworking
Ashley Chucales
Chattanooga
Summary
Passionate and detail-oriented worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims & Total Loss Adjuster
Root Insurance/Grange Insurance
01.2019 - 07.2024
- Began working in the call center in June 2019, before being promoted to liability claims adjuster in Jan. 2020, and then to total loss adjuster in Sept. 2021.
- My experience at all levels allowed me to provide a more complete experience for the customer, helping to drive customer satisfaction, and retention.
- Investigated and analyzed extent of company liability concerning personal and commercial insurance loss or damages. Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
- Worked closely with customers, internal departments, and third parties to help facilitate a smooth claims process.
- Assisted in training new adjusters on company procedures and best practices for handling claims effectively.
- Improved overall efficiency within the department by contributing ideas for procedural improvements.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
- Educated policyholders on claim procedures, helping them understand their rights and responsibilities during the claims process.
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Reduced processing time for total loss claims by implementing more efficient documentation practices.
Subrogation Representative
Luper, Neidenthal & Logan
01.2017 - 01.2019
- Reviewed medical claims to determine any responsible, or pursuable third-parties.
- Worked with all parties involved to help aid the smooth resolution of each claim.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Developed reports tracking the progress of ongoing cases, resulting in increased transparency and accountability within the department.
- Performed clerical duties, managed files, created and processed billing, and provided daily updates and reports to the customer.
Account Manager
XPO Logistics
01.2014 - 01.2017
- At XPO my team and I worked closely to manage the movement of thousands of shipments from full truckload, to LTL, to international imports/exports, and everything in between.
- We exceeded revenue and sales goals YoY, exceeding $6m in sales annually.
- I worked to leverage our unique capabilities to cross-sell different modes and services, helping to grow some of our largest accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Registration Representative
The OSU Wexner Medical Center
01.2013 - 01.2014
- As a Registration Representative I was the first face to greet patients and visitors when they entered the Hospital.
- Operated the hospital's telephone switchboard, while simultaneously greeting patients, scheduling and confirming appointments, gathering required information from patients, receiving payments, and performing clerical duties.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
Assistant Teacher
The Goddard School
01.2008 - 01.2011
- Began as part-time teacher and floater, and was promoted to a full-time assistant teacher in 2009/10.
- Worked with an array of ages, ranging from infancy to Kindergarten, helping to nurture early childhood development, while assisting in the facilitation of lesson plans, meals, and group sessions.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional growth by implementing creative play opportunities and group activities.
- Developed age-appropriate curriculum to support child development milestones.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by creating and gathering educational materials and setting up equipment.
- Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
- Established strong relationships with families and coworkers by actively participating in school events such as open houses and parent-teacher recaps.
Education
High School Diploma -
Dublin Scioto High School
Dublin, Ohio01-2008
Skills
- Attention to detail
- Client relationships
- Customer satisfaction
- Relationship building
- Account management
- Organizational skills
- Complex problem solver
- Time management
- Teamwork and cooperation
- Documentation and reporting
Interests
Certification
Insurance Property & Casualty License - 2020
Timeline
Claims & Total Loss Adjuster
Root Insurance/Grange Insurance
01.2019 - 07.2024
Subrogation Representative
Luper, Neidenthal & Logan
01.2017 - 01.2019
Account Manager
XPO Logistics
01.2014 - 01.2017
Registration Representative
The OSU Wexner Medical Center
01.2013 - 01.2014
Assistant Teacher
The Goddard School
01.2008 - 01.2011
High School Diploma -
Dublin Scioto High School
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