Ashley Calloway
White House
Summary
Results-oriented executive with extensive experience in healthcare quality assurance and operational leadership. Skilled in strategic planning, team collaboration, and performance metrics development, fostering a culture of continuous improvement and exceptional patient care outcomes.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
18
18
years of professional experience
Work History
Director of Quality Assurance
Intellatriage
Brentwood, TN
03.2025 - Current
- Developed and implemented comprehensive quality assurance strategies to enhance product reliability.
- Led cross-functional teams in identifying process improvements to optimize efficiency and reduce defects.
- Established quality metrics and benchmarks to monitor compliance with industry standards.
- Conducted regular audits and assessments to ensure adherence to regulatory requirements and best practices.
- Analyzed data trends to identify root causes of quality issues, driving targeted corrective actions.
Area Vice President
Adoration Health Service
Nashville, TN
03.2023 - 03.2025
- Led strategic initiatives to enhance operational efficiency across multiple healthcare service locations.
- Developed and implemented performance metrics to drive team accountability and improve patient care outcomes.
- Fostered collaboration among cross-functional teams to streamline service delivery and optimize resource allocation.
- Oversaw budget management processes, ensuring financial sustainability while maintaining high-quality service standards.
- Analyzed market trends to identify opportunities for expansion, driving strategic planning efforts across regions.
- Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
Executive Director
Gentiva Hospice
03.2013 - 03.2023
- Led strategic initiatives to enhance patient care and operational efficiency across multiple hospice locations.
- Developed and implemented comprehensive training programs for staff to improve service delivery and compliance.
- Fostered partnerships with community organizations to expand outreach and increase access to hospice services.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals and financial sustainability.
Registered Nurse, Labor and Delivery
Vanderbilt Medical Center
Nashville, TN
02.2022 - 02.2023
- Provided comprehensive patient assessments and monitored vital signs during labor and delivery.
- Collaborated with interdisciplinary teams to develop individualized birth plans for expectant mothers.
- Educated patients and families on childbirth processes, pain management options, and postpartum care.
- Implemented evidence-based practices to enhance maternal and infant safety during labor and delivery.
- Conducted thorough post-delivery evaluations to ensure optimal recovery for mothers and newborns.
- Advocated for patient needs, effectively communicating concerns to healthcare teams for timely interventions.
Registered Nurse
Guardian Home Health Care
11.2009 - 03.2013
- Maintained accurate patient records using electronic health record systems.
- Conducted routine assessments to evaluate patient conditions and progress.
- Supported infection control measures to ensure a safe healthcare environment.
- Participated in continuous education initiatives to enhance nursing skills and knowledge.
Medical Surgical Registered Nurse
NorthCrest Medical Center
Springfield, TN
02.2010 - 06.2012
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with protocols.
- Monitored vital signs and assessed patient conditions to provide timely interventions and enhance recovery outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Educated patients and families on post-operative care, promoting understanding of recovery processes and improving satisfaction.
Medical ICU Registered Nurse
Centennial Hospital
Nashville, TN
11.2008 - 10.2011
- Collaborated with interdisciplinary teams for comprehensive patient assessments and treatment plans.
- Monitored vital signs and administered medications, responding promptly to patient needs and changes in condition.
- Educated patients and families on post-discharge care instructions and health management strategies.
- Implemented infection control protocols, enhancing overall patient safety standards in the unit.
- Administered comprehensive patient care in high-acuity settings, ensuring adherence to protocols and best practices.
Registered Nurse
Metro General Hospital
Nashville, TN
11.2007 - 11.2008
- Administered medications and monitored patient responses to treatments.
- Collaborated with healthcare team to develop and implement patient care plans.
- Assisted in triaging patients and prioritizing care based on needs.
- Educated patients and families on health management and disease prevention.
Education
Master of Science - Family Nurse Practitioner
Carson Newman University
Jefferson City, TN05-2026
Bachelor of Science - Nursing
Cumberland University
Lebanon, TN12-2017
Skills
- Auditing expertise
- Patient-focused results
- Customer-oriented mindset
- Quality control and assurance
- Education
- Interpersonal communication skills
Timeline
Director of Quality Assurance
Intellatriage
03.2025 - Current
Area Vice President
Adoration Health Service
03.2023 - 03.2025
Registered Nurse, Labor and Delivery
Vanderbilt Medical Center
02.2022 - 02.2023
Executive Director
Gentiva Hospice
03.2013 - 03.2023
Medical Surgical Registered Nurse
NorthCrest Medical Center
02.2010 - 06.2012
Registered Nurse
Guardian Home Health Care
11.2009 - 03.2013
Medical ICU Registered Nurse
Centennial Hospital
11.2008 - 10.2011
Registered Nurse
Metro General Hospital
11.2007 - 11.2008
Master of Science - Family Nurse Practitioner
Carson Newman University
Bachelor of Science - Nursing
Cumberland University