Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Carcamo

Memphis

Summary

Proactive and detail-oriented professional with a track record of enhancing customer satisfaction at Envy Nail Bar by streamlining appointment systems and maintaining a welcoming environment. Excelled in roles requiring strong organizational skills and effective communication, achieving significant improvements in operational efficiency. Certified in Microsoft Office, adept at problem-solving and customer service, contributing to a positive and professional workplace atmosphere.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

3
3
years of professional experience

Work History

Receptionist

Envy Nail Bar
04.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Material Handler

FedEx:Ground
03.2024 - 07.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Improved safety standards, conducting thorough inspections of material handling equipment.

Cashier

Kroger
09.2021 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Memphis Rise Academy
5221 Raleigh Lagrange Rd Memphis, TN 38134 United
06.2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Greeting and seating clients
  • Calendar management
  • Record preparation
  • Phone etiquette
  • Microsoft office specialist certified
  • Positive and professional
  • Reception desk management
  • Multitasking and prioritization
  • Customer service
  • Problem-solving
  • Payment processing
  • Customer complaint resolution
  • Basic math

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Material Handler

FedEx:Ground
03.2024 - 07.2024

Receptionist

Envy Nail Bar
04.2023 - Current

Cashier

Kroger
09.2021 - 02.2023

High School Diploma -

Memphis Rise Academy

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Ashley Carcamo