Ashley Carter
Nashville
Summary
Proactive Affiliate Customer Service Associate and Distribution and Administration Services Analyst with extensive experience in customer satisfaction and problem resolution. Adept at maintaining industry knowledge, training new associates, and streamlining interdepartmental communication. Strong skills in relationship building, quality assurance, and effective communication, driving positive outcomes and operational efficiency.
Overview
3
3
years of professional experience
Work History
Affiliate Customer Service Associate
Broadcast Music Inc.
Nashville, TN
12.2023 - Current
- Maintained a high level of industry knowledge, providing accurate information to customers while escalating to Case Management when needed.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Social Media Content Creator
Bella Baxter Events
Memphis, TN
06.2022 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
Distribution and Admin Services Analyst
Broadcast Music Inc.
Nashville, TN
02.2022 - 12.2023
- Effectively communicate BMI's policies and procedures to internal and external customers as it relates to administration, account maintenance and copyright counterclaims/discrepancies.
- Review and manage writer and publisher affiliate catalogs to ensure the accurate distribution of royalties.
- Receive, research, and respond to various inquiries via email, postal mail, and telephone.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University
Murfreesboro, TN12.2020
Skills
- Account Updating and Management
- Quality Assurance
- Policies and Procedures Adherence
- Complaint Handling
- Product/Company Knowledge
- Calm and Professional Under Pressure
- Customer Service and Support
- Problem Resolution
- Team Collaboration
- Relationship Building
- Staff education and training
- Call Center Operations
Timeline
Affiliate Customer Service Associate
Broadcast Music Inc.
12.2023 - Current
Social Media Content Creator
Bella Baxter Events
06.2022 - Current
Distribution and Admin Services Analyst
Broadcast Music Inc.
02.2022 - 12.2023
Bachelor of Science - Music Business And Administration, Marketing
Middle Tennessee State University
Similar Profiles
Ashley CarterAshley Carter
Affiliate Customer Service Associate at Broadcast Music Inc.Affiliate Customer Service Associate at Broadcast Music Inc.
Shelley HamiltonShelley Hamilton
Sr. Analyst Licensing Accounting at Broadcast Music IncorporatedSr. Analyst Licensing Accounting at Broadcast Music Incorporated
Kellie LaneKellie Lane
Coordinator, Business Affairs at Broadcast Music IncCoordinator, Business Affairs at Broadcast Music Inc