Ashley Christian
Kingsport
Summary
Dynamic Client Services Coordinator with a proven track record at The Andersen Firm, excelling in client relationship building and effective communication. Enhanced client satisfaction through proactive issue resolution and meticulous case tracking. Skilled in staff training and organizational management, fostering a collaborative environment that drives success and loyalty, scheduling, and accounts.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
The Andersen Firm
Kingsport, TN
02.2023 - Current
- Scheduling for the entire firm.
- Coordinated communication between clients and legal teams to streamline case progress.
- Developed and maintained comprehensive client records for accurate case tracking.
- Trained new staff on client management systems, fostering a collaborative team environment.
- Accounting
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Spoke to Financial Advisors to keep them updated on our mutaul clients.
Nail Technician
Polish Nail Bar
Kingsport, TN
01.2017 - 02.2023
- Learned sanitation protocols for nail care and customer safety.
- Assisted in maintaining clean and organized workstations to enhance client experience.
- Provided basic manicure and pedicure services under supervision of experienced technicians.
- Adapted quickly to new techniques and tools in nail application processes.
- Supported inventory management by tracking supplies and restocking as needed.
Education
High School Diploma -
Sullivan South Highschool
Kingsport, TN05-2014
Cosmetologist - Hair, Skin, And Nails
Jenny Lea Academy
Johnson City, TN04-2016
Skills
- Client relationship building
- Exceptional communication
- Deadline management
- Multitasking proficiency
- Staff training
- Client relationships
- Account management
- Engagement letter preparation
- Invoice preparation
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Effective communication
Timeline
Client Services Coordinator
The Andersen Firm
02.2023 - Current
Nail Technician
Polish Nail Bar
01.2017 - 02.2023
High School Diploma -
Sullivan South Highschool
Cosmetologist - Hair, Skin, And Nails
Jenny Lea Academy