Ashley Cleaves
Memphis
Summary
Highly organized and detail-oriented professional with experience providing exceptional counseling for individuals and groups. Specializing in effective active listening, high emotional intelligence and sensitivity, critical thinking, and problem-solving. Dedicated to providing exemplary patient care for individuals. Compassionate social worker with social work training that focuses on comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources, and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Unit Coordinator • Medical Clerical Assistant
Methodist University Hospital
01.2012 - Current
- Admission, Discharging, Transferring, Ordering Supplies, Consults, Communicating with RN’s/ Doctors, Answering Calls, Call Lights, & Patient Care, Triaging, Medical Records, Home Health Orders, Labs, Perform Bone Density Test, Respiratory Treatment & Set up Pap Smear Exam /& EKG
- Exceptional communication with patients to make sure they are knowledgeable about the skills needed to improve patient health.
Social Work Intern
Col. Luke Weathers VA Medical Center
08.2025 - 04.2026
- Assisted veterans in navigating healthcare services and resources.
- Conducted intake assessments to gather client information and needs.
- Provided emotional support during counseling sessions with patients.
- Educated clients about available community resources that could benefit them.
- Conducted home visits to assess family dynamics and provide resources as needed.
- Conducted individual and group counseling sessions for clients in need.
- Facilitated workshops focused on coping strategies and life skills.
- Provided crisis intervention and emotional support during critical situations.
- Participated in professional development activities such as seminars, workshops, trainings.
Social Work Intern
Gestalt Community School (Power Center Middle School)
01.2025 - 04.2025
- Individual Session
- Group Session
- Create Intervention Plan
- S-Team Meeting
- Conduct Risk Assessment
- MDST Meeting
Medical Assistant
Bowden Internal Medicine
06.2021 - 12.2024
- Assisted physicians with patient examinations and medical procedures.
- Coordinated patient scheduling and appointment reminders.
- Managed patient intake and maintained accurate medical records.
- Administered medications and performed basic laboratory tests.
- Educated patients on treatment plans and healthcare practices.
- Maintained medical equipment and ensured proper sterilization techniques.
- Collaborated with healthcare team to improve patient care processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Master Social Worker -
Union University
Jackson, TN05.2026
Bachelor of Science - Health Science
University of Memphis
Memphis, TNAssociate of Science -
Southwest Tennessee Community College
Memphis, TNSkills
- Social Worker Intern
- Individual Session
- Group Session
- Create Intervention Plan
- S-Team Meeting
- Conduct Risk Assessment
- MDST Meeting
- Unit Coordinator
- Medical Clerical Assistant
- Admission
- Discharging
- Transferring
- Ordering Supplies
- Consults
- Communicating with RNs,
- Doctors
- Answering Calls
- Call Lights
- Patient Care
- Triaging
- Medical Records
- Home Health Orders
- Labs
- Perform Bone Density Test
- Respiratory Treatment
- Set up Pap Smear Exam
- EKG
- Exceptional communication
Certification
- Adult CPR/AED, American Heart Association, 05/31/28
- Medical Assistant CCMA, 04/26/28
- Licensed [SSW] - 05/13/2026
- SW Trauma Certifcation-05/02/2026
Timeline
Social Work Intern
Col. Luke Weathers VA Medical Center
08.2025 - 04.2026
Social Work Intern
Gestalt Community School (Power Center Middle School)
01.2025 - 04.2025
Medical Assistant
Bowden Internal Medicine
06.2021 - 12.2024
Unit Coordinator • Medical Clerical Assistant
Methodist University Hospital
01.2012 - Current
Master Social Worker -
Union University
Bachelor of Science - Health Science
University of Memphis
Associate of Science -
Southwest Tennessee Community College