Ashley Colston
Cleveland
Summary
Dynamic leader with a proven track record at Sober Living America, excelling in strategic planning and relationship building. Enhanced team performance through mentorship and continuous improvement initiatives, resulting in increased employee engagement and retention. Skilled in operations management, fostering a culture of collaboration and driving organizational success.
Overview
9
9
years of professional experience
Work History
Director
Sober Living America
05.2025 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Collections Agent
Knowtion Health
06.2023 - 10.2024
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
To Go Server
Firebirds Wood Fired Grill
09.2023 - 07.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Reimbursement Specialist
National Seating and Mobility
03.2020 - 02.2022
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
Billing Director
Greater Chattanooga Orthodontics
02.2019 - 02.2020
- Launched cross-functional projects to streamline interdepartmental workflows, leading to increased efficiency across the organization.
- Optimized revenue collection through diligent monitoring of outstanding accounts, ensuring timely payments from clients.
- Assessed the performance of billing team members regularly, providing constructive feedback and coaching to drive continuous improvement.
- Developed comprehensive training programs to enhance employees'' knowledge of industry regulations and best practices.
Treatment Coordinator
Implants & Oral Surgery of Chattanooga
08.2016 - 02.2019
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-2009
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Strategies and goals
Timeline
Director
Sober Living America
05.2025 - Current
To Go Server
Firebirds Wood Fired Grill
09.2023 - 07.2024
Collections Agent
Knowtion Health
06.2023 - 10.2024
Reimbursement Specialist
National Seating and Mobility
03.2020 - 02.2022
Billing Director
Greater Chattanooga Orthodontics
02.2019 - 02.2020
Treatment Coordinator
Implants & Oral Surgery of Chattanooga
08.2016 - 02.2019
High School Diploma -
Ooltewah High School
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