Ashley Correia
Knoxville
Summary
Results-driven professional skilled in operational management and client relations. Experienced in optimizing team performance and implementing effective scheduling systems to enhance service delivery. Dedicated to fostering a supportive environment that motivates staff and prioritizes client care.
Overview
3
3
Languages
1
1
Certification
22
22
years of professional experience
Work History
Director of Operations
ABA Centers of Tennessee
Knoxville
03.2026 - 07.2027
- Collaborate with executive leadership on the development, communication and implementation of new standards and growth strategies.
- Provide day-to-day leadership and management in alignment with company values and mission.
- Increased completed services by coaching team on adherence to company guidelines and implementing proactive planning.
- Motivate and lead a high-performance team of clinicians and administrative staff.
- Act as lead "Client Care Officer" through consistent, direct contact with all clients and internal stakeholders.
- Managed team performance through regular training and development sessions, fostering a culture of continuous improvement.
- Plan and schedule daily services for up to 25 clients; act as point of contact for any changes to schedule, as needed.
- Verify staff adherence to HIPAA standards, compliance guidelines, accrediting/licensing bodies and timely billing standards.
- Reviewed and authorized department expenses through internal reporting system. through internal expense report system.
- Maintain weekly, monthly and quarterly reports.
- Collaborated with clinical team to facilitate crisis intervention.
Registered Behavior Technician Manager
ABA Centers of America
Nashua
11.2025 - 03.2026
- Oversee daily tasks for a staff of 50 across multiple clinic locations, ensuring efficient operations.
- Develop and implement a non-client facing schedule to enhance clinic operational success.
- Implement Attendance Adherence documentation, IOA Master Spreadsheet and Safety Care Scheduling Tracker, and streamline RBT Credentialing process.
- Reimplement Employee of the Month program to foster motivation and recognize achievements among RBTs.
- Organize Safety Care Training & Precepting hours for all clinical staff members.
- Liaise with Caregivers to promote confidence in client treatment and company care.
- Conduct informative tours for prospective families to showcase clinic facilities and services.
- Create Nashua RBT Handbook for incoming staff.
- Submit documents to ED or corporate leadership within set timeline.
Registered Behavior Technician
ABA Centers of America
Nashua
11.2024 - 11.2025
- Apply behavioral treatment methods to teach ASD individuals social and ADL skills in home, community, and clinic settings.
- Deliver consistent client care in alignment with BIPs to enhance therapeutic outcomes.
- Uphold client dignity and safety by implementing Safety Care principles with empathy.
- Accurately track data & submit detailed session notes in a timely manner.
Manager
Dunkin' Donuts
Londonderry
10.2005 - 11.2024
- Manage scheduling and administrative tasks, ensuring efficient workforce deployment and operational continuity.
- Oversee shift operations, fostering a positive work environment and enhancing team morale.
- Resolve concerns quickly & efficiently to ensure a high degree of customer satisfaction.
- Manage all cash drawers during shift & bank daily funds upon completion of shift paperwork.
- Coordinate communication with corporate headquarters, ensuring timely policy compliance and alignment with corporate standards.
Senior Contract Specialist (PS IV)
State of New Hampshire; Department of Health & Human Services
Concord
12.2022 - 04.2024
- Manage negotiation processes, facilitating dispute resolution & compiling documentation for approval of legal agreements.
- Prepare complex solicitations, contracts & amendments in collaboration with DHHS program departments.
- Monitor the review & approval of all projects in accordance with state law, administrative rules, and department policies/procedures.
- Develop project plans, timelines & documents, ensuring alignment between program areas and vendors.
- Utilize project tracking systems to identify & overcome potential issues.
- Supervise less experienced staff, mentoring & guiding on policy interpretation, project assignments, and technical questions.
Standards Coordinator / Operations Supervisor
Armaguard
Melbourne
11.2019 - 09.2022
- Oversee operational procedures, queries, balancing and policy adherence for 35 depots across Australia.
- Draft and revise operational procedures/manuals, enhancing consistency and clarity in operations.
- Distribute and enforce technical procedures across internal and external stakeholders, ensuring adherence to operational standards.
- Balance large volumes of internal & external queries while overseeing open cases to resolution.
- Address customer concerns promptly, maintaining compliance with company standards and improving customer satisfaction.
- Create, maintain & execute project schedules using the Microsoft Office Suite.
Education
Bachelor of Arts - Classical Studies
University of New Hampshire
Durham, NH05-2012
Skills
- Operations Management
- Project management
- Technical writing
- Document drafting
- Multi-Tasking
- Workforce planning
- Team Leadership
- Relationship Management
- Creative Problem Solving
- Attention to Detail
- Effective Communication
- Conflict Resolution
- Self-Motivation
Relations
Comprehensive background liaising with internal and external parties to address & resolve conflict in a timely manner. Determined work ethic and effective time-management skills. Proven ability to assist team members in achieving group goals, as well as independently prioritize & complete tasks. Enthusiastic, driven & approachable.
Languages
English
Native/ Bilingual
Portuguese
Limited
French
Limited
Certification
- Registered Behavior Technician
Timeline
Director of Operations
ABA Centers of Tennessee
03.2026 - 07.2027
Registered Behavior Technician Manager
ABA Centers of America
11.2025 - 03.2026
Registered Behavior Technician
ABA Centers of America
11.2024 - 11.2025
Senior Contract Specialist (PS IV)
State of New Hampshire; Department of Health & Human Services
12.2022 - 04.2024
Standards Coordinator / Operations Supervisor
Armaguard
11.2019 - 09.2022
Manager
Dunkin' Donuts
10.2005 - 11.2024
Bachelor of Arts - Classical Studies
University of New Hampshire