Ashley Crawford

• Develop and maintained client relationships to ensure customer satisfaction and retention.

• Manage project timelines and coordinated resources for successful delivery of solutions.

• Analyze client needs to recommend tailored account strategies and service enhancements.

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events

• As a Deputy Chief, I exercise supervision, administrative management, budget management, program development, HR actions, and technical direction of the Rehabilitation Section of the PM&R Service

• Responsible for all aspects of Human Resources for the service such as: recruitment & retention, retirement, hiring processes, labor laws, etc.

• Our service has approximately 60 employees (administrative staff, MDs, physician assistants, RNs, LPNs, chiropractors, health technicians, speech pathologists, physical therapists, PT assistants, occupational therapists, recreational therapists, recreational therapist assistants, and audiologists).

• Develop, organize, direct, manage, supervise, control, and implement policies and procedures in focused clinical programs and HR functions of the service

• Make decisions that affect staff and other resources with a wide latitude of control and independent judgment

• Exercise supervisory and oversight responsibilities such as planning and scheduling work; assigning work to employees; accepting, amending, or rejecting completed work; assuring that production and accuracy requirements are met; completing HR actions for employees; creating and ensuring classification of PDs & Functional statements, the sole ERLR point of contact for the service (understanding of and applying HR principles, HR policies, fact-finding, employee relation laws and negotiations with the Union and use of the master agreement), appraising performance and recommending performance standards and ratings

• Established several SOPs, policies, and procedures

• Performed a wide range of HR principles and practices, served as our labor management point of contact, was the consultative point of contact between our service and HR, and wrote and obtained classification on Position Descriptions and Functional Statements, Market Data, SSRs, etc

• Strategic planning, budgets, and organizational mission and responsible for implementing that within the service

• Completed the Emerging Leaders Development Program, HRO training, Crucial Conversations training, Innovation Academy, green and yellow belt, and getting things done course

• Implemented standard process for employee mentoring, educational opportunities, career development, tiered huddles, safety huddles, monthly meetings for all staff

• After obtaining my yellow and green belt, I identified and helped charter multiple facility level projects and participated in chartered projects with positive impact to Veterans and staff including projects: falls prevention, discharge planning, timely discharge, interdisciplinary pain management team and a multidisciplinary dizziness/balance clinic

• As a Supervisory audiologist, I exercise supervision, administrative management, and technical direction of the audiology program that has five audiologists, two health technicians, and 2 AMSAs

• Responsible for general and/or technical supervision of critical clinical or training programs and overall technical and administrative oversight of audiologists, health technicians, and AMSAs

• Develop, organize, direct, manage, supervise, control, and implement policies and procedures in focused clinical programs

• Exercise supervisory and oversight responsibilities such as planning and scheduling work, assigning work to employees, accepting, amending, or rejecting completed work, assuring that production and accuracy requirements are met, appraising performance, and recommending performance standards and ratings

• Established several standard operating procedures, policies and best practices for MSA positions, health technician, COVID procedures, and Audiology procedures

• Responsible for identifying, diagnosing, and treating/managing hearing loss, balance disorders, tinnitus, and other auditory disorders

• Responsible for assessing the candidacy for hearing aids and cochlear implants and providing hearing aids, programming, and audiologic rehabilitation to ensure the best possible outcomes

• Practice as an Audiologist within the professional code of ethics and scope of practice, I am responsible for using evidence-based practice to integrate science-supported evidence into clinical practice

• Responsible for identifying, diagnosing, and treating/managing hearing loss, balance disorders, tinnitus, and other auditory disorders in adults and children

• Responsible for assessing the candidacy for hearing aids and cochlear implants and providing hearing aids, programming, and audiologic rehabilitation to ensure the best possible outcomes

• Practice within the professional code of ethics and scope of practice, I am responsible for using evidence-based practice to integrate science-supported evidence into clinical practice.

• Work collaboratively on interdisciplinary teams to provide patient-centered care to achieve optimal outcomes for the patient

• I was in charge of marketing, driving new business, working with insurance companies and lunch and learns for the company

• I supervised all students who came to the clinic for an externship or clinical rotations

• Highest sales in the office 75% of months while in practice

• I increased sales and business while at the practice through marketing