ASHLEY DANIELS
Memphis
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Secretary
Westwood High School
08.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Assistant Coach
Westwood High School
07.2023 - Current
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Contributed to a winning season through strategic planning, game-day coaching, and fostering an environment of teamwork and dedication.
- 15-AA District Champions
- 15-AA Regional Champions
Case Management Inc. Healthcare Services
09.2019 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Evaluated treatment plans against individual goals and healthcare standards.
Enrollment Management Coordinator
City University Schools
08.2021 - 07.2023
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Supported diversity initiatives, ensuring a fair recruitment process for candidates from various backgrounds.
- Enhanced student recruitment by developing and implementing targeted outreach strategies.
- Increased enrollment rates through effective coordination of campus visits and open house events.
- Established strong relationships with high schools and community colleges, fostering a robust pipeline of future applicants.
- Boosted engagement on social media platforms by creating compelling content tailored to prospective students'' interests.
Head Coach
City University Schools
06.2021 - 07.2023
- Improved team performance by implementing effective training programs and strategies.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Promoted academic success among student-athletes with study halls, tutoring services, and progress monitoring systems.
- 15-AA District Runner Up
Delta Technical College
05.2019 - 11.2019
- Followed all school and classroom policies, regulations, dress codes and schedules.
- Attended regularly scheduled instructional classes, taking organized notes and interacting in positive manner.
Key Holder
Marshalls
01.2017 - 03.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Received and counted money.
- Monitored security areas during busy periods.
- Oversaw team of 7 employees.
Professional Athlete
Professional Basketball Player, Europe and South America
09.2012 - 06.2017
- Trained Kids of ages 10-15, Prepared Practice Schedules for the Coaches, and helped organize lunch and dinner.
- Attended all practices, meetings and workouts on time.
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
Education
Certified CPC Medical Coding -
Delta Technical College
Horn Lake, MississippiBachelor of Arts degree - Sociology
University of Arkansas
Fayetteville, AR05.2019
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Southwest Community College
Memphis, Tennessee2018
Skills
- Customer Service
- Meeting Coordination
- Office Administration
- Student Engagement
- Campus outreach
- Recruitment strategy
- Social media proficiency
- Team Training
- Team Development
- Academic Support
- Strength conditioning
- Program Leadership
- Player conditioning
- Motivational Leadership
Timeline
Secretary
Westwood High School
08.2023 - Current
Assistant Coach
Westwood High School
07.2023 - Current
Enrollment Management Coordinator
City University Schools
08.2021 - 07.2023
Head Coach
City University Schools
06.2021 - 07.2023
Case Management Inc. Healthcare Services
09.2019 - Current
Delta Technical College
05.2019 - 11.2019
Key Holder
Marshalls
01.2017 - 03.2019
Professional Athlete
Professional Basketball Player, Europe and South America
09.2012 - 06.2017
Certified CPC Medical Coding -
Delta Technical College
Bachelor of Arts degree - Sociology
University of Arkansas
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Southwest Community College
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