Ashley Dawson
Dover
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to handle multiple tasks efficiently. Committed to building and nurturing professional relationships to drive business growth and maximize profitability.
Overview
11
11
years of professional experience
Work History
Lead Account Specialist
Discover Financial
09.2022 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Processed client payments and updated accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Adhered to department processes, procedures and goal expectations for case investigations.
Homemaker
Myself
11.2016 - Current
- Actively listened to childs' requests, confirming full understanding before addressing concerns
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Prepared variety of different written communications, reports and documents
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
Product Support Specialist
Omni Interactions
03.2022 - 04.2022
- Managed and prioritized multiple projects simultaneously, worked independently and drove results
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
- Recommended products to customers, thoroughly explaining details
- Assisted customers by answering questions and responding to inquiries
Cashier
AMC Theaters
08.2013 - 09.2016
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Stocked, tagged and displayed merchandise as required
- Greeted customers entering store and responded promptly to customer needs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Education
High School Diploma -
Todd County Central High School
Elkton, KY06.2010
Skills
- Customer relationship building
- Account management
- Goal oriented
- Document management
- Customer engagement
- Sales expertise
- Web technologies and services
- Microsoft office
- Chargeback handling
- Organizational skills
- Teamwork
- Problem-solving aptitude
Timeline
Lead Account Specialist
Discover Financial
09.2022 - Current
Product Support Specialist
Omni Interactions
03.2022 - 04.2022
Homemaker
Myself
11.2016 - Current
Cashier
AMC Theaters
08.2013 - 09.2016
High School Diploma -
Todd County Central High School
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