Ashley Dunfee
Antioch
Summary
Dynamic retail professional with extensive experience at Petco, excelling in customer service and team collaboration. Proven track record in driving sales growth through strategic marketing initiatives and effective problem-solving. Skilled in vendor management and new hire training, fostering a motivated team to enhance the guest experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
Antioch
11.2024 - Current
- Maintained a safe working environment by enforcing safety regulations.
- Trained new employees on store policies, procedures and customer service standards.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Department Manager
Petco Animal Supplies Stores Inc.
Antioch
05.2023 - 11.2024
- Resolved customer complaints and issues promptly and professionally.
- Monitored daily sales figures to track trends in customer buying behavior.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Ensured compliance with all safety regulations in the workplace.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
Guest Experience Manager
Petco Animal Supplies Stores Inc.
Antioch
05.2022 - 05.2023
- Established clear goals for team members in regards to improving the overall guest experience.
- Identified potential risks that could negatively impact the quality of service delivered by staff members.
- Monitored the performance of team members to ensure they are meeting customer service standards.
Education
Bachelor of Science - Marine Biology
Middle Tennessee State University
Murfreesboro, TN08-2028
Skills
- Vendor management
- Critical thinking
- Team collaboration
- Customer service
- Department oversight
- Problem-solving
- Cost control
- Relationship building and management
- Upselling and cross selling
- Business development and planning
- New hire training
- Issue resolution
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
11.2024 - Current
Department Manager
Petco Animal Supplies Stores Inc.
05.2023 - 11.2024
Guest Experience Manager
Petco Animal Supplies Stores Inc.
05.2022 - 05.2023
Bachelor of Science - Marine Biology
Middle Tennessee State University
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