Open To Work
Ashley Estes
Townsend
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
UT Medical Center
Knoxville
04.2025 - Current
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients with appointment scheduling and inquiries promptly.
- Collected and updated patient information in electronic health records system accurately.
- Provided support to front desk operations during peak hours effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Service Representative
University Diagnostic Institute
Knoxville
10.2024 - 04.2025
- Greeted patients and managed check-in processes efficiently.
- Scheduled appointments and coordinated with medical staff for patient flow.
- Handled insurance verification and collected necessary patient information.
Patient Access Representative
UT Medical Center
Knoxville
03.2024 - 10.2024
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients with appointment scheduling and inquiries promptly.
Pet Groomer
Emory Animal Hospital
Knoxville
08.2014 - 05.2022
- Groomed pets using clippers, scissors, and brushes for a clean appearance.
- Assessed pet conditions and communicated needs to pet owners effectively.
- Bathed animals with appropriate shampoos for various coat types and conditions.
Education
Electronic Medical Records - Electronic Medical Records
Penn Foster College
Scottsdale, AZ 01.2024 - 02.2024
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Patient Access Representative
UT Medical Center
04.2025 - Current
Patient Service Representative
University Diagnostic Institute
10.2024 - 04.2025
Patient Access Representative
UT Medical Center
03.2024 - 10.2024
Electronic Medical Records - Electronic Medical Records
Penn Foster College
01.2024 - 02.2024
Pet Groomer
Emory Animal Hospital
08.2014 - 05.2022